Santos Canales
Bernalillo
Summary
Dynamic Team Lead with a proven track record at Walmart, excelling in coaching and mentoring to enhance team performance. Skilled in operations management and process improvement, I foster collaboration and drive efficiency. Committed to delivering exceptional results while maintaining a positive work environment and adhering to high-quality standards.
Overview
3
3
years of professional experience
Work History
Team Lead
Walmart
460 Nm Highway 528 Bernalillo, NM 87004 United St
05.2024 - Current
- Assisted team in achieving project objectives through effective communication and collaboration.
- Supported senior staff in daily operations, learning key processes and tasks.
- Adapted quickly to new responsibilities while maintaining high-quality standards.
- Provided input on workflow improvements to enhance team efficiency.
- Engaged in training sessions to develop skills relevant to team goals.
- Coordinated schedules and resources for various projects within the team.
- Documented procedures and best practices for future reference and training purposes.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked freight daily & logged it
- Gained certifications in all powered lifting equipment needed for unloading & loading trucks
Team Member
Whatabuger
460 NM-528 Bernalillo Nm
05.2024 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently to prepare high-quality food items consistently.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new staff on operational procedures and safety protocols effectively.
- Contributed to inventory management by tracking stock levels and reporting shortages promptly.
- Implemented best practices for maintaining food safety standards during all food handling processes.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Team Member
McDonald’s
248 Old Hwy 44 Bernalillo, NM 87004 United States
08.2023 - 05.2024
- Focused of customer service
- Learned all basic tasks & processes in order to cover when other team members focused on other tasks
- Provided excellent customer service
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Schedule management
- Process improvement
- Operations management
- Regulatory compliance
- Deadline management
- Employee training
- Task delegation
- Strategic planning
- Workflow management
- Project management
- Work assignment delegation
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Goal setting
- Flexible schedule
- Giving constructive feedback
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Walmart
05.2024 - Current
Team Member
Whatabuger
05.2024 - Current
Team Member
McDonald’s
08.2023 - 05.2024
High School Diploma -
Penn Foster Career School