Santos Laureano
Upper Darby,PA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
20
20
years of professional experience
Work History
Sales Associate
Drive Philly
06.2025 - 11.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled inbound and outbound communication with customers, ensuring timely responses to inquiries.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customer convenience.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Sales Associate
Chapman Nissan
12.2013 - 05.2025
- Developed strong customer relationships through personalized service and product knowledge.
- Conducted detailed vehicle presentations to highlight features and benefits effectively.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Facilitated smooth transactions by preparing all necessary documents in a timely manner.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions
Owner/Operator
Family Pre-Owned Auto Sales
09.2005 - 10.2008
- Managed daily operations of pre-owned auto sales, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to increase visibility and drive sales for inventory.
- Trained and mentored staff on customer service excellence and product knowledge.
- Analyzed market trends to adjust pricing strategies and enhance competitiveness.
Education
High School Diploma -
Columbia High School
Columbia, PASkills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Customer needs assessment
- Problem-solving skills
- Policy and procedure adherence
- Negotiation tactics
- Product demonstrations
- CRM software proficiency
- Excellent communication skills
Languages
Spanish
Timeline
Sales Associate
Drive Philly
06.2025 - 11.2025
Sales Associate
Chapman Nissan
12.2013 - 05.2025
Owner/Operator
Family Pre-Owned Auto Sales
09.2005 - 10.2008
High School Diploma -
Columbia High School