Santos Adrian Magaña

• Served as the central point of contact for 20+ youth and professional soccer clubs.
• Coordinates product schedule for accounts with the company’s Planning, Production, Art, and Finance departments.
• Ran and monitored reports to oversee production schedule, forecasted vs actual revenue, and on-hand inventory.
• Enhanced and created new company-wide sales procedures and templates for all sales representatives to follow for current sales accounts and future leads.

• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Handled day-to-day accounting processes to drive financial accuracy.

• Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
• Closely collaborated with project members to identify and quickly address problems.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Generated weekly and monthly status reports for helpful progress tracking.

• Assisted established management staff with operational oversight, business development and process improvement strategies.
• Devised processes to boost long-term business success and increase profit levels.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Pursued every opportunity to learn about business at all levels and improve team member support.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Closed out cash register and prepared cashier report at close of business.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.