Santos Ramirez
Los Angeles,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Home Depot
Compton, CA
01.2022 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Worked effectively in team environments to make the workplace more productive.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Team Leader
KFC Restaurant
Los Angeles, CA
11.2018 - 03.2021
- Maintained accurate records of sales transactions using point-of-sale systems..
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw food preparation, production and presentation according to quality standards.
Education
Bachelor of Science - Business Administration
California State University, Los Angeles
Los Angeles, CA05-2024
Skills
- Complaint resolution
- Scheduling
- Problem-solving
- Proofreading
- Project management
- Analytical thinking
- Team collaboration
- Performance evaluation
- Attention to detail
- Task prioritization
Languages
- English
- Spanish
Timeline
Customer Service Representative
Home Depot
01.2022 - Current
Team Leader
KFC Restaurant
11.2018 - 03.2021
Bachelor of Science - Business Administration
California State University, Los Angeles
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