Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Santos rodriguez

3rd Eye
Katy
13
years of professional experience

Experienced Field Service Technician with a focus on troubleshooting, technical support, and customer satisfaction. Skilled in diagnosing 3rd Eye product and getting trucks working up to spec.

Work History

Field Service Technician

13 Years 3 Months
3rd Eye | 04.2013 - Current
  • Diagnosed and resolved technical issues.
  • Trained junior technicians on equipment handling and troubleshooting techniques to enhance team efficiency.
  • Collaborated with clients to assess needs and provide tailored solutions for system upgrades and maintenance.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.

Education

High School Diploma

Cy Fair High School | Cypress, TX

No Degree - Automotive

Cy Fair College North Harris | Houston, TX | 05-2010
  • Dean's List 1st Semester, 2009

Skills

Troubleshooting and repair
Repair and installation
Preventive maintenance
Schematic interpretation
Technical support
Field repairs
Mechanical troubleshooting
Logistics coordination
Customer service
Problem-solving
Relationship building
Adaptability

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Field Service Technician

3rd Eye
04.2013 - CurrentRead More

Cy Fair High School

High School Diploma
Read More

Cy Fair College North Harris

No Degree from Automotive
Read More
Santos rodriguez