Experienced Field Service Technician with a focus on troubleshooting, technical support, and customer satisfaction. Skilled in diagnosing 3rd Eye product and getting trucks working up to spec.
Work History
Field Service Technician
13 Years 3 Months
3rd Eye | 04.2013 - Current
Diagnosed and resolved technical issues.
Trained junior technicians on equipment handling and troubleshooting techniques to enhance team efficiency.
Collaborated with clients to assess needs and provide tailored solutions for system upgrades and maintenance.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Operated hand tools and power equipment according to company safety procedures.
Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
High School Diploma
Cy Fair High School | Cypress, TX
No Degree - Automotive
Cy Fair College North Harris | Houston, TX | 05-2010