SANTRESA KENNEDY
Statham,GA
Summary
Dynamic billing analyst with a proven track record in Medical Billing and Accounting, excelling in claims resolution and customer service excellence. Leveraged critical thinking and Medicaid expertise to enhance operational efficiency, achieving timely billing and maximizing reimbursements. Committed to delivering exceptional results while fostering collaborative relationships across teams.
Overview
23
23
years of professional experience
Work History
BILLING ANALYST, DIABETIC MEDICAL DEVICE BILLER
CARDINAL HEALTH
Twinsburg, OH
03.2016 - 11.2025
- The principal purpose of this position is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to the company by producing accurate and timely billing of patients' accounts.
- Managed daily operations of numerous client accounts efficiently.
- Identified ways to enhance performance management and operational reports related to new business implementation processes.
- Demonstrated experience working collaboratively in a finance environment, coupled with strong internal controls.
- Resolved all incorrect billing issues and ensured that balances, after insurance payments, were corrected based on contracts with individual payers.
- Demonstrated quality customer service to both internal and external customers.
- Handled resolution of disputed insurance claims.
- Conducted analyses to align business needs with function objectives.
- Identified obstacles in system implementation for smooth transitions.
- Identified and analyzed user requirements, procedures, and problems to improve existing processes.
- Identified ways to enhance performance management and operational reports related to new business ideas.
- Lead problem-solving and coordination efforts between various business units.
- Ensured compliance with HIPAA Privacy guidelines.
SENIOR CONTRACT BILLING SPECIALIST
RICOH AMERICA'S CORPORATION
Duluth, GA
09.2011 - 03.2016
- Corrected invoices utilizing company product and process knowledge.
- Managed accounts payable and receivable efficiently.
- Ensured thorough resolution of customer issues and requests.
- Interacted with other members of the Organization, as required, in support of the customers and Company.
- Researched and resolve routine and non-routine billing questions and discrepancies.
- Maintained database integrity by ensuring verification of customer information and file maintenance.
- Issued credits and adjustments on accounts as needed.
- Provided guidance on contract interpretation when disputes arose between parties involved in a contract agreement.
- Identified areas of risk in proposed contracts and recommended changes or alternatives that reduced exposure while meeting customer needs.
SENIOR BILLING/CODING PRIOR SPECIALIST
CCS MEDICAL
Lawrenceville, GA
09.2009 - 09.2011
- Ensured prompt delivery of billing information to patients.
- Reviewed individual financial situations, creating customized payment arrangements.
- Collaborated with healthcare providers, patients, insurance companies to ensure payment timeliness.
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Coordinated with insurance carriers for obtaining necessary authorizations.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Leveraged expertise in Medicare, Medicaid, along with third-party payer regulations.
- Reviewed and revised reference materials aligned with Medicare, Medicaid and third-party payer guidelines.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
TAX MANAGER
BEACON MORTGAGE FINANCIAL SERVICES
10.2002 - 09.2009
- The Primary purpose of this position was to serve as a tax advisor to clients in a range of industries.
- Researched tax issues arising during the compliance process.
- Supervised and trained new and experienced tax professionals.
- Audit and Reviewed U.S.
- Financial statements for clients on an as needed basis.
- Prepared and filed amended complex tax returns resulting from Prior Quarter Adjustments.
- Maintained excellent customer relations and resolved customers' complaints on an as needed basis.
- Filed and prepared Federal, State corporate, and exempt organization tax returns and related reports.
- Generated reports/spreadsheets, organized, balanced, and implemented workflow to provide optimal operational support.
- Handled bookkeeping and conducted weekly audits for accounts receivable/payable.
Education
BACHELOR OF SCIENCE -
SHORTER UNIVERSITY
Rome, GA01.2010
Skills
- People management
- Interpersonal communication
- Workload prioritization
- Critical thinking
- Organizational skills
- Medicaid expertise
- Medicare expertise
- Credit card processing
- Database management
- Account management
- Documentation review
- Complaint resolution
- Oracle proficiency
- AS400 proficiency
- QuickBooks expertise
- Salesforce experience
- SAP knowledge
- SQL proficiency
- Microsoft Office (Pivot tables, V-Lookup)
- EPIC systems (Cadence, inpatient/outpatient, ambulatory, behavioral health)
- EMR systems (Athena-Health, E-Clinical Works, Advanced MD)
- Billing accuracy
- Claims resolution strategies
- Customer service excellence
- Contract interpretation
Timeline
BILLING ANALYST, DIABETIC MEDICAL DEVICE BILLER
CARDINAL HEALTH
03.2016 - 11.2025
SENIOR CONTRACT BILLING SPECIALIST
RICOH AMERICA'S CORPORATION
09.2011 - 03.2016
SENIOR BILLING/CODING PRIOR SPECIALIST
CCS MEDICAL
09.2009 - 09.2011
TAX MANAGER
BEACON MORTGAGE FINANCIAL SERVICES
10.2002 - 09.2009
BACHELOR OF SCIENCE -
SHORTER UNIVERSITY