Santrice Francis
Houston,TX
Summary
I am fortunate to have had ten years of patient care experience along with the opportunity to be of service to patients of different backgrounds and age groups. My goal was to make sure patients’ always had an enjoyable experience.
Overview
7
7
years of professional experience
Work History
Orthodontic Assistant
Dr. Alvin J. Smith Jr
New Orleans, LA
02.2018 - 08.2025
- Scheduled new patient appointments including follow-ups, and annual visits
- Presented treatment plans reviewing benefits, maximums, copayments and deductibles
- Mailed or electronically sent out pre-authorizations for dental procedures
- Collected payments and monitored adjustments
- Implemented dental audits for patients’, staff, and office
- Created/updated registration and procedure forms to avoid rejected claims
- Monitored delivered lab slips, turn around time, and return shipments
- Oversaw patient prescription database history
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Education
Certified Dental Assistant -
Louisiana State University
Baton Rouge, LACPR -
American Heart Association
New Orleans, LASkills
- Time Management
- Dentrix/EasyDental/Eaglesoft
- Insurance Claims
- Instrument sterilization
- X-ray processing
- Patient education
- Infection control
- Tray organization
Affiliations
Into Action Center- Webster, Texas
Volunteer Service Work
Timeline
Orthodontic Assistant
Dr. Alvin J. Smith Jr
02.2018 - 08.2025
Certified Dental Assistant -
Louisiana State University
CPR -
American Heart Association