Summary
Overview
Work History
Education
Timeline
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Sanyiah Byrd

Jacksonville

Summary

Experienced in enhancing customer trust and reducing fraud at Citi, with a focus on fraud prevention and compassionate communication. Skilled in anti-fraud systems and emotional support, leading to improved operational efficiency and customer care in various roles. Additionally, have over 3 years of experience as a Caring Family Physician, with a deep understanding of family medical services, pediatrics, and non-emergency care. Possess an organized and friendly personality that fosters positive interactions with medical care providers, patients, and families.

Overview

6
6
years of professional experience

Work History

Fraud Specialist

Citibank
02.2024 - Current
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.


Lead Caregiver / Caregiver

Sunrise Senior Living
07.2021 - 02.2024
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Customer Associate

Fresh Market
08.2020 - 05.2021
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.

Cashier

McDonald's
09.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Andrew Jackson High School

Timeline

Fraud Specialist

Citibank
02.2024 - Current

Lead Caregiver / Caregiver

Sunrise Senior Living
07.2021 - 02.2024

Customer Associate

Fresh Market
08.2020 - 05.2021

Cashier

McDonald's
09.2019 - 06.2020

High School Diploma -

Andrew Jackson High School

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Sanyiah Byrd