SAODATKHON JURAEVA
Daly City,CA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Diamond Braces
Brooklyn, NY
01.2024 - 12.2024
- Coordinated with community resources to provide comprehensive support to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Explained policies, procedures and services to patients.
- Coordinated patient referrals to specialists and other healthcare services.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
- Conducted financial counseling sessions for new and existing patients.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Communicated with patients to ensure quality of care and develop care plans.
Store Manager's Assistant
Christmas in New York store
Manhattan, NY
10.2022 - 12.2023
- Processed credit card payments and counted back change and currency with accuracy rate.
- Used Point of Sale register system to complete transactions.
- Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
- Resolved conflicts between customers and employees in a professional manner.
Teacher
High School
Andijan , Uzbekistan
09.2019 - 08.2022
- Supervised students throughout day, both in classroom and outside during breaks.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
Master of Science -
Andijan State University
Uzbekistan07-2022
Bachelor of Science -
Andijan State University
Uzbekistan07-2019
Skills
- Creative problem solving
- Medical terminology
- Customer service
- Patient confidentiality
- Patient registration
- Organizational skills
- Goal setting
- Scheduling
- Patient documentation
- Insurance practices
- Relationship building
- Patient care coordination
- Appointment scheduling
- Office administration
- Treatment Planning
- Dental insurance expertise
- Critical thinking skills
- Attention to detail
- New hire training
- Payment collection
- Follow-up care
- Patient relations
Languages
English
Full Professional
Russian
Full Professional
Uzbek
Native/ Bilingual
Turkish
Full Professional
Timeline
Treatment Coordinator
Diamond Braces
01.2024 - 12.2024
Store Manager's Assistant
Christmas in New York store
10.2022 - 12.2023
Teacher
High School
09.2019 - 08.2022
Master of Science -
Andijan State University
Bachelor of Science -
Andijan State University