Sapatra Arkansas
Bossier City,LA
Summary
Dynamic professional with extensive experience as a Mail Carrier at USPS, excelling in customer service and relationship building. Proven track record in safety awareness and problem-solving, ensuring timely deliveries and high customer satisfaction. Skilled in report preparation and team collaboration, committed to enhancing operational efficiency and service quality.
Overview
23
23
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
03.2015 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
- Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
Automated Logistical Specialist (92A)
Louisiana Army National Guard
09.2002 - 05.2015
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Conducted regular audits of inventory records to identify discrepancies quickly and implement corrective actions proactively.
- Ensured compliance with all applicable regulations regarding hazardous material handling by enforcing safe storage practices within the warehouse environment.
- Monitored progress of tasks to provide feedback for improvement.
Education
Bachelor Of Science In Nursing - Criminal Justice
Columbia Southern University
Orange Beach, ALSkills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Supply management
- Report preparation
- Vehicle maintenance
- Route navigation
- Load management
- Technology use
- Financial records oversight
- Documentation & recordkeeping
- Schedule management
- Interpersonal communication
- Cultural awareness
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Reliability
Timeline
Mail Carrier
United States Postal Service, USPS
03.2015 - Current
Automated Logistical Specialist (92A)
Louisiana Army National Guard
09.2002 - 05.2015
Bachelor Of Science In Nursing - Criminal Justice
Columbia Southern University
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