Saphal Dhungana
Gaithersburg,MD
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Calvin Klein
10.2024 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Hugo Boss
08.2024 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Automatic Logistics Specialist
Army Reserve
01.2024 - Current
- Managed inventory and distribution of supplies, ensuring timely delivery to units in various locations
- Operated and maintained automated logistics systems to track and manage equipment and supplies efficiently
- Conducted quality control checks on incoming and outgoing shipments to ensure accuracy and compliance with regulations
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
Crew Shift Leader
Dunkin Donuts & Baskin Robbins
10.2022 - 05.2023
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Educated crew workers on quality standards throughout construction process.
- Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
Education
Some College (No Degree) - Cybersecurity
Montgomery College
High School Diploma -
Quince Orchard High School
05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Certification
- Certified Logistics Associate (CLA)
Languages
Nepalese
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Calvin Klein
10.2024 - Current
Sales Associate
Hugo Boss
08.2024 - Current
Automatic Logistics Specialist
Army Reserve
01.2024 - Current
Crew Shift Leader
Dunkin Donuts & Baskin Robbins
10.2022 - 05.2023
High School Diploma -
Quince Orchard High School
Some College (No Degree) - Cybersecurity
Montgomery College
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