Saphia Johnson
Naugatuck,CT
Summary
Detail-oriented Scheduling Coordinator with expertise in banking operations and regulatory compliance. Demonstrates strong problem-solving abilities while efficiently processing transactions and enhancing customer satisfaction through effective product recommendations.
Overview
9
9
years of professional experience
Work History
Member Service Representative/Teller
Municipal Credit Union
Bronx, NY
09.2023 - 08.2026
- Cross-sold MCU products and services, enhancing member engagement and satisfaction.
- Entered new loan applications into core loan system, facilitating timely processing for applicants.
- Disbursed approved loans efficiently to qualified applicants.
- Processed payroll deductions and ATM PIN changes accurately.
- Performed various tasks to assist team operations. to support team objectives.
Exempt Pharma Return Processor
Ark Rx Returns Solution
Bronx, NY
11.2022 - 09.2023
- Processed pharmaceutical products by calculating quantities and preparing packages for timely shipment
- Removed outdated pharmaceutical products to ensure compliance with safety regulations and standards
- Entered and validated data in database to maintain accuracy and integrity of records
EFT Representative
COK Sodality Cooperative Credit Union
Kingston, JA
05.2018 - 09.2022
- Verified new member applications and linked accounts to debit cards, ensuring seamless access to services
- Post check and batch payroll to internal and external members' accounts
- Checked dispatch listings and distributed mail to ensure timely delivery and communication
- Executed tasks within department under Supervisor guidance, supporting operational needs and team collaboration
Human Resources & Learning Intern
COK Sodality Cooperative Credit Union
Kingston, JA
02.2018 - 04.2018
- Assisted with recruitment process to help identify suitable candidates
- Entered data into filing system to ensure accurate record-keeping
- Delivered important documents to staff to facilitate communication and operations
Education
Caribbean Secondary Examination Certificate -
Kingston High School
Kingston, JA06-2013
Skills
- Transaction Processing
- Point of Sale Systems
- Cash handling
- Banking operations support
- Customer Relationship Management
- Financial Regulations Knowledge
- Service Upselling Techniques
- Customer needs assessments
- Service Quality Standards
- Proficiency in Microsoft Office Suite (Word and Excel)
- Problem-solving abilities
Timeline
Member Service Representative/Teller
Municipal Credit Union
09.2023 - 08.2026
Exempt Pharma Return Processor
Ark Rx Returns Solution
11.2022 - 09.2023
EFT Representative
COK Sodality Cooperative Credit Union
05.2018 - 09.2022
Human Resources & Learning Intern
COK Sodality Cooperative Credit Union
02.2018 - 04.2018
Caribbean Secondary Examination Certificate -
Kingston High School