SAPNA RANI
South Ozone Park,NY
Summary
People-focused professional preparing for a career in Human Resources, bringing strong communication, active listening, and conflict resolution skills developed through customer service and personal care work. Known for building respectful relationships, protecting confidentiality, and handling sensitive concerns with patience, teamwork, and attention to detail. Bachelor of Arts graduate with Microsoft Office training and quick learning ability.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Personal Care Aide
New York, NY
07.2018 - Current
- Built respectful professional relationships with people from diverse backgrounds.
- Communicated clearly with individuals, families, and care teams while maintaining confidentiality.
- Used active listening and empathy to support day-to-day interactions.
- Resolved daily concerns with sound judgment, patience, and problem-solving skills.
- Worked with others to support daily activities and responsibilities.
- Brought strong interpersonal skills to team-based care.
Cashier
Gift Shop
New York, NY
07.2012 - 08.2014
- Provided professional customer service and maintained positive relationships with customers from diverse backgrounds.
- Communicated clearly and professionally while addressing customer questions and concerns.
- Worked collaboratively with coworkers to maintain efficient daily operations.
Cashier
Church's Chicken
Manhattan, NY
06.2011 - 07.2012
- Delivered courteous and professional service in a fast-paced, team-oriented environment.
- Communicated effectively with customers and coworkers.
- Handled customer concerns and routine conflicts with patience and professionalism.
- Followed company procedures and workplace standards.
- Adapted quickly to changing priorities and high-volume work situations.
Cashier
Popeyes Louisiana Kitchen
Elmhurst, New York
01.2011 - 06.2011
- Delivered prompt customer service, fostering positive shopping experiences.
- Processed transactions accurately and responsibly.
Education
Bachelor of Arts - Theater Arts
University of Dhaka
Bangladesh01-2009
Higher Secondary Certificate (HSC) -
Board of Intermediate and Secondary Education
Rajshahi, Bangladesh01-2004
Skills
- Employee & Customer Relations
- Professional Communication
- Active Listening
- Written & Verbal Communication
- Confidentiality & Professionalism
- Time Management
- Teamwork & Collaboration
- Leadership
- Public Speaking
- Microsoft Office
Certification
Software QA Automation Engineering Bootcamp — Certificate of Completion | 2025, Alternative Competency Demonstration as a Personal Care Aide — Certificate of Completion; Approved by the New York State Department of Health
LANGUAGES
English — Professional proficiency, Bengali — Fluent, Hindi — Conversational, Urdu — Conversational
Timeline
Personal Care Aide
07.2018 - Current
Cashier
Gift Shop
07.2012 - 08.2014
Cashier
Church's Chicken
06.2011 - 07.2012
Cashier
Popeyes Louisiana Kitchen
01.2011 - 06.2011
Bachelor of Arts - Theater Arts
University of Dhaka
Higher Secondary Certificate (HSC) -
Board of Intermediate and Secondary Education