Sapphire Giroux
Summary
I would like to succeed in a stimulating and challenging environment that allows me to use my skills and training to provide exceptional customer service while having the ability to work well with others as well as providing me with useful knowledge and future opportunities from contributing to the success of the company and creating memorable dining experiences for restaurant customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Go Auto Outlet..and Go Auto Direct
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, and telephone calls.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Routed incoming messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Resolved customer problems and complaints.
Sales Floor Associate Cashier
Dollarama
06.2022 - 09.2023
- Used POS system to process sales, and returns.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Cleaned store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Drive-Thru Cashier
Triple O's
11.2021 - 06.2022
- Took orders at drive-thru or front counter while accurately processing payments to provide guests with great service.
- Resolved problems with orders quickly and offered refund or replacement.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Used POS system to enter orders, process payments and issue receipts.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Certificate - Nail Technician
MC College
Edmonton,AB12-2024
High School Diploma -
Jasper Place High School
Edmonton, AB06-2023
Skills
- Cleaning and sanitation
- Customer Service
- Multitasking and Organization
- Teamwork and Collaboration
- Reliability and punctuality
- Payment and cash handling
- Excellent Communication
- Problem-Solving
- POS operation
- Telephone skills
Certification
SafeCheck Advanced food safety certification.
September 2021.
SMART-Proserve certification.
October 2023.
Timeline
Receptionist
Go Auto Outlet..and Go Auto Direct
09.2023 - Current
Sales Floor Associate Cashier
Dollarama
06.2022 - 09.2023
Drive-Thru Cashier
Triple O's
11.2021 - 06.2022
SafeCheck Advanced food safety certification.
September 2021.
SMART-Proserve certification.
October 2023.
Certificate - Nail Technician
MC College
High School Diploma -
Jasper Place High School
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