Sapphire Williams
Summary
Dependable medical administrative and customer/client service professional with a track record of clarity, accuracy, and responsiveness. Prioritizes tasks effectively and adapts to changing processes and environments. Provides needs-based solutions through proactive communication and service delivery.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Manhattan mini storage
05.2023 - Current
- Managed daily store operations, ensuring high standards in customer service, inventory management, and staff scheduling.
- Executed merchandising strategies to optimize product visibility, contributing to increased sales.
- Conducted inspections to uphold cleanliness and safety standards throughout the store.
- Oversaw account records, billing input, insurance information, and administrative inquiries efficiently.
Team Supervisor
Target
09.2021 - 02.2024
- Trained team members to enhance guest experience and ensure operational excellence.
- Assessed financial metrics to identify opportunities for team strategy realignment.
- Analyzed management processes to identify gaps and created corrective action plans.
- Collaborated in cash office for precise ordering and bag-by-bag cash handling.
Dental Assistant
Levy Dental Arts
01.2022 - 11.2023
- Ensured infection control protocols by effectively sterilizing dental instruments, safeguarding patient health.
- Assisted dentists chair-side during procedures, improving patient comfort and supporting smooth workflow.
- Coordinated patient appointments and follow-ups to ensure continuity of care and enhance patient satisfaction.
- Executed various administrative duties, including billing processes and insurance verification.
BDC Service Representative
Chrysler Dodge Jeep Ram of bay ridge
10.2017 - 01.2019
- Compiled reports detailing BDC sales activity, including daily, weekly, and monthly call totals.
- Evaluated customer service representative metrics to identify trends in conversion rates and average sales per call.
- Resolved customer complaints to enhance satisfaction with sales and service operations.
- Formulated sales forecasts and schedules to maximize productivity and meet sales targets.
Education
Liberal Arts
Borough of Manhattan Community College
New York, NYDental Assistant
New York School Medical Dental Assistant
Long Island City, NYSkills
- Customer relationship management
- Staff scheduling
- Administrative support
- Excel proficiency
- Logistics coordination
- Safety management
- Emergency response training
Timeline
Assistant Store Manager
Manhattan mini storage
05.2023 - Current
Dental Assistant
Levy Dental Arts
01.2022 - 11.2023
Team Supervisor
Target
09.2021 - 02.2024
BDC Service Representative
Chrysler Dodge Jeep Ram of bay ridge
10.2017 - 01.2019
Liberal Arts
Borough of Manhattan Community College
Dental Assistant
New York School Medical Dental Assistant