SARA ABOUELOUAFA
Orlando,FL
Summary
Dynamic leader with a proven track record at ORLANDO HEALTH JEWETT, excelling in team leadership and customer service. Mastered sales and marketing strategies, achieving targets through effective training and development. Fluent in French and Arabic, adept in Microsoft Office Suite. Demonstrated excellence in task delegation and scheduling, ensuring operational efficiency and high client satisfaction.
Overview
16
16
years of professional experience
Work History
Front Desk Assistant
ORLANDO HEALTH JEWETT
Orlando, FL
09.2024 - Current
- Check in and check out patients efficiently.
- Processed insurance and verified patients' coverage.
- Request and enter referrals into Epic.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Manager
MCO Duty Free
Orlando, FL
08.2020 - Current
- managed three stores with 40 employees, including scheduling, payroll, hiring, and training.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted weekly budget reports, audits, and implemented sales improvement strategies.
- Ensured policy compliance, and maintained strong vendor and customer relationships.
- Communicated regularly with customers to gain insights into their needs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Sales Manager
Creatives Agency LLC
08.2019 - 07.2022
- Sold marketing services to high-ticket clients through sales calls, consistently achieving targets. Trained new salespeople to master the sales process and improve closing rates.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Chanel Counter Manager
MCO Duty Free
Orlando, FL
07.2014 - 08.2020
- Assisted customers, exceeded sales goals, and enhanced loyalty; managed inventory and coordinated promotions
- Trained new employees, fostering a collaborative team environment
- Sold marketing services to high-ticket clients through sales calls, consistently achieving targets
- Trained new salespeople to master the sales process and improve closing rates
Front Desk Receptionist
Marriott courtyard
Orlando, FL
03.2011 - 02.2013
- Kept records of room availability and guest accounts, manually or using computers.
- Checked in guests using established procedures, verified guest identification and credit card information
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Input and confirmed reservations for guests.
- Coordinated daily operations including room assignments and special requests from customers.
Front Desk
hospital agdal
Rabat, Morocco
10.2008 - 03.2010
- Organized front desk operations including scheduling appointments and managing calendars.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted customers in completing paperwork for services rendered.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate Degree - Marketing and Management
IGA
Morocco01.2010
Skills
- Team Leadership and Management
- Customer service
- Training and Development
- Sales and Marketing
- Fluent in French and Arabic
- Listening skills
- Task delegation
- Scheduling
- Proficient in Word,
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in SharePoint
Languages
- English
- French
- Arabic
Timeline
Front Desk Assistant
ORLANDO HEALTH JEWETT
09.2024 - Current
Assistant Manager
MCO Duty Free
08.2020 - Current
Sales Manager
Creatives Agency LLC
08.2019 - 07.2022
Chanel Counter Manager
MCO Duty Free
07.2014 - 08.2020
Front Desk Receptionist
Marriott courtyard
03.2011 - 02.2013
Front Desk
hospital agdal
10.2008 - 03.2010
Associate Degree - Marketing and Management
IGA
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