Sara Adams
Taylorsville,UT
Summary
Dynamic leader with exceptional experience leading teams, delivering results and exceeding expectations. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in relationship building and performance management, significantly improving team efficiency and service quality.
Overview
21
21
years of professional experience
Work History
Consumer Ombudsman Supervisor
Select Portfolio Servicing
09.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Store Manager
JOANN Fabrics and Crafts
09.2003 - 08.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Moapa Valley High School
Logandale, NVSkills
- Training and mentoring
- Quality control
- Relationship building
- Conflict resolution
- Performance management
- Verbal and written communication
- Attention to detail
- Goal oriented
- Customer service
Timeline
Consumer Ombudsman Supervisor
Select Portfolio Servicing
09.2019 - Current
Store Manager
JOANN Fabrics and Crafts
09.2003 - 08.2019
High School Diploma -
Moapa Valley High School
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