Sara Addington
Appleton,WI
Summary
Client Success professional with a strong background in building client relationships and resolving complex service issues. Skilled in communicating information clearly, enhancing operational processes, and delivering exceptional customer experiences while ensuring compliance. Committed to fostering trust and long-term partnerships through knowledgeable, relationship-focused service.
Overview
9
9
years of professional experience
Work History
Client and Customer Success
Inception Online Marketing/PracticeTek
Green Bay, WI
11.2024 - Current
- Delivered exceptional customer service by managing high-volume inbound phone calls and email inquiries, resolving client issues while maintaining customer satisfaction.
- Built and maintained long-term client relationships through multiple company mergers, CRM migrations, billing platform transitions, and organizational changes.
- Trained and mentored new team members on company SOPs, CRM platforms, and customer service best practices.
- Partnered with departments to communicate operational updates, process changes, and customer-impacting initiatives.
- Tracked and analyzed team performance metrics to identify trends, monitor productivity, and support operational goals.
- Collaborated with leadership and cross-functional teams to streamline workflows, improve internal processes, and enhance the customer experience.
- Served as a trusted resource during periods of organizational transformation, helping ensure business continuity across multiple system migrations and ownership changes.
- Adapted quickly to evolving business priorities by assuming additional leadership and operational responsibilities following management restructuring.
Marketing Specialist
Express Employment Professionals
Appleton, WI
10.2023 - 11.2024
- Managed job postings for divisions, ensuring alignment with company branding and outreach goals.
- Collaborate with the internal team to develop and coordinate campaigns for associates and clients
- Create content and engage with the community on social media pages
- Attended company events to network and promote services. and capture photos to be shared
- Handle all job posting for the divisions within the company.
Recruiting Specialist
Express Employment Professionals
Appleton, WI
08.2022 - 10.2023
- Utilize various sources, including job boards ,and social media, to find potential candidates.
- Build and maintain a network of candidates for current and future job opportunities.
- Evaluated resumes to identify qualified candidates for open positions.
- Conduct initial interviews to evaluate candidates' skills, experience, and cultural fit with the organization.
- Schedule and coordinate interviews between candidates and hiring teams.
- Updated and managed candidate records in company system to ensure accurate tracking.
Floor Leader
Lush Cosmetics
Appleton, WI
03.2021 - 08.2022
- Maintained visual merchandising standards throughout shop to enhance customer experience
- Coaching and delivering feedback to other members of the team
- Provided coaching sessions for team members to improve performance. and delivering feedback to other members of the team
- Handled nightly deposits and ensured adequate change for cash transactions to support smooth operations
- Handling the deposits at night and ensuring the store has enough change to take cash transactions.
- Staying up to date with all computer programs used.
General Manager
Just Wafflin'
Stillwater, OK
06.2019 - 02.2021
- As the general manager, my daily responsibilities included, but are not limited to
- I also conducted all interviews and orientations for new staff.
- Managed weekly operations, including inventory purchasing, scheduling, and staff training
- Conducted inventory checks of supplies to ensure adequate stock levels of any paper goods that we may need to order.
- Taking deposits to the bank and confirming that the till had sufficient change for the busy weekend traffic
- Creating schedules that were flexible for both students and parents.
- Conducted interviews and orientations for new staff to support effective onboarding and team integration
Sales Consultant
Best Buy
Stillwater, OK
11.2017 - 07.2019
- Welcomed customers and helped them find the perfect solutions for all technological needs.
- In slower hours of the day, time was spent ensuring the store was in mint condition, expanding personal knowledge on the latest tech and having fun!
- Guided customers in selecting products based on needs and preferences.
- Developed and executed sales strategies to enhance customer engagement and satisfaction.
- Mentored new team members on product knowledge and sales techniques.
Education
High school diploma or GED -
Enid High School
Enid05-2013
Business administration (Associate) - Business Administration
Northern Oklahoma College
Enid, OK05-2015
Skills
- Client Engagement
- Customer Service
- Client relationship management
- Recruiting
- Interviewing
- Inventory Management
- Cross-functional collaboration
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Verbal communication
Timeline
Client and Customer Success
Inception Online Marketing/PracticeTek
11.2024 - Current
Marketing Specialist
Express Employment Professionals
10.2023 - 11.2024
Recruiting Specialist
Express Employment Professionals
08.2022 - 10.2023
Floor Leader
Lush Cosmetics
03.2021 - 08.2022
General Manager
Just Wafflin'
06.2019 - 02.2021
Sales Consultant
Best Buy
11.2017 - 07.2019
Business administration (Associate) - Business Administration
Northern Oklahoma College
High school diploma or GED -
Enid High School