Sara Affatato
Sicklerville
Summary
Detail-oriented Patient Service Representative and Medical Record Custodian with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Records Custodian
Tri-Century Eye Care
08.2024 - Current
- Coordinated processing of medical records from legal representatives and healthcare institutions.
- Organized patient charts, compiling medical histories, lab results, and consents.
- Processed payments for medical records and invoiced accordingly.
- Reviewed charts to identify and flag incomplete or inaccurate information.
- Adhered to HIPAA guidelines when handling protected health information.
Patient Service Representative
Tri-Century Eye Care
11.2020 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified insurance information, and obtained insurance referrals.
- Skilled in differentiating between emergencies, medical examinations, or routine vision checks.
- Ran cash, check, and credit card batches, and balanced deposits on a daily basis.
- Coordinated with clinical staff to ensure smooth patient flow.
Barista
Starbucks
09.2019 - 10.2020
- Greeted customers and processed orders for coffee, food, and beverages promptly.
- Organized workstations to enhance productivity during peak hours.
- Operated cash registers for accurate transaction processing.
- Maintained cleanliness and organization of food and beverage items, ensuring quality standards.
Cashier
Da Vinci's Pizzeria
10.2017 - 10.2020
- Operated cash register with precision, processing payments by cash, check, credit card, and gift card.
- Delivered exceptional customer service through active listening and engagement techniques.
- Trained new team members on cash register operations, inventory management, and customer service practices.
- Maintained store appearance by organizing displays and restocking merchandise racks.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06-2021
Rowan College At Gloucester County
Sewell, NJSkills
- EMR / EHR
- Medical record management
- HIPAA compliance
- Insurance verification
- Prioritization skills
- Attention to detail
- Team coordination
- Multitasking
References
References available upon request
Certification
BLS Provider - American Heart Association - 2025
Timeline
Medical Records Custodian
Tri-Century Eye Care
08.2024 - Current
Patient Service Representative
Tri-Century Eye Care
11.2020 - Current
Barista
Starbucks
09.2019 - 10.2020
Cashier
Da Vinci's Pizzeria
10.2017 - 10.2020
High School Diploma -
Neshaminy High School
Rowan College At Gloucester County