Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Allen

Novato,CA

Summary

I bring genuine passion for managing program operations, customer success, and training and development. Over my 7+ years of experience, I've had the pleasure of orchestrating seamless program execution and fostering the growth of incredible teams. From managing administrative intricacies to steering technical and promotional aspects, my journey has been dedicated to ensuring authentic delight and trust for our clients. In the realm of training initiatives, I've been more than a manager; I've been a catalyst for impactful learning experiences that elevate team performance and contribute to the overall success of the organization. I believe in the power of relationships, and my knack for cultivating connections across cross-functional teams is at the heart of my collaborative approach. Effective communication isn't just a skill on my resume; it's a cornerstone of how I operate. Armed with a strategic mindset and an unwavering passion for driving excellence, I am genuinely excited about the prospect of contributing to the continued success of programs and advancing success within your organization.

Overview

6
6
years of professional experience

Work History

Program Operations Manager

Osher Marin JCC
08.2023 - Current
  • Managed administrative, promotion/publicity, technical, and operational aspects of all department programs
  • Partnered with the department director in vetting and pursuing external opportunities and inquiries, acting as the liaison to provide effective communication flow
  • Assisted the director in aligning their time in a way that helps drive the organization’s mission and core values
  • Provided exceptional customer service, resolving inquiries and handling registrations for diverse program offerings
  • Successfully doubled program guest attendance within a three-month period through strategic initiatives and targeted marketing campaigns, resulting in a 100% increase from 10 to 20+ people
  • This achievement contributed to heightened engagement, expanded community reach, and increased program visibility
  • Created and maintained social media presence, utilizing online platforms for effective promotion
  • Utilized Quattro, Monday.com, Lucid, FMX, Microsoft Office, Zoom, Eventbrite, and diverse social media platforms
  • Hosted monthly in person musical performances of 1-2 artists with roughly 50 guests in attendance
  • Partnered with different JCC departments to make this possible; specifically development and facilities
  • Coordinated Bay Area day trip excursions, organized overnight trips, hosted Zoom programs, and implemented Game Days 4x month
  • Designed programs for department events in collaboration with guest presenters and the CEO.

Professional Learning Specialist

Amplify
06.2023 - 08.2023
  • Provide both in-person and remote training sessions serving a variety of districts as they implement Amplify products and software
  • Develop and maintain expertise on key concepts for an Amplify Literacy program and its related professional development offerings
  • Track and complete deliverables related to session logistics in a timely manner
  • Understand customers' unique contexts and deliver professional development to meet their needs.

Educator

Marin County Public & Private Schools
08.2017 - 06.2023
  • Partnered with clientele to identify services that would best fit their needs.
  • Organized and coordinated prominent curriculum design to achieve educational objectives, optimal engagement, and meet consumer needs.
  • Created learning experiences that align with company initiatives, goals, and desired outcomes to deliver value quickly and efficiently.
  • Prioritized and effectively managed multiple projects and tasks concurrently.

Education

Master of Science -

Dominican University of California
2021

Bachelor of Arts -

University of Tampa
2017

Skills

    Project Management

    Strategic Planning

    Training and Development

    Engagement Management

    Detail Oriented

    Organizational Effectiveness

    Creative Thinking

Timeline

Program Operations Manager

Osher Marin JCC
08.2023 - Current

Professional Learning Specialist

Amplify
06.2023 - 08.2023

Educator

Marin County Public & Private Schools
08.2017 - 06.2023

Master of Science -

Dominican University of California

Bachelor of Arts -

University of Tampa
Sara Allen