Sara Anima
Hereford,TX
Summary
Accomplished Digital Team Lead and Customer Service Manager at Walmart, adept in coaching and mentoring others to fulfill their role with a strong focus on customer engagement & satisfaction. Successfully fostered team collaboration, focused on the reduction of customer complaints, and enhanced performance monitoring. Demonstrates excellent leadership and customer focus, driving substantial improvements in team efficiency and customer satisfaction. Focused on market numbers for the store and engaging with the team in order to improve them.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart
Hereford, TX
02.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Manager
Walmart
Hereford, TX
09.2018 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Filled out financial reports and conducted weekly audits.
Education
Diploma -
Spearman High School
Spearman, TX05.2017
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Customer engagement
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Digital Team Lead
Walmart
02.2022 - Current
Customer Service Manager
Walmart
09.2018 - 09.2019
Diploma -
Spearman High School