Sara Banks
Red Robin
Baraboo,WI
5
years of professional experience
1
Certification
Ambitious professional looking to reenter the workforce after a family oriented leave of absence. Bringing a friendly, outgoing personality based on several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for quality standards.
Work History
Assistant General Manager
3 Years 2 Months- Monitor daily operations of various departments, managing over 50 Team Members.
- Tracked and managed training programs for new Team Members, ensuring timely completion of all training requirements.
- Maintain employee turnover rate below industry average.
- Reviewed weekly financial statements, sales reports, and labor metrics to assess and enhance overall productivity.
- Track and manage training programs for new Team Members; tracking completion of training process.
- Mentor new managers and trained shift supervisors to contribute to positive performance.
- Performed weekly inventory audits for Beverage and Kitchen Managers, maintaining accurate stock levels and optimizing product ordering.
- Proficient with Workday, Aloha, NBO, and Hot Schedules
Associate Manager
1 Year- Recognized as "Manager of the Quarter" for outstanding performance in Region 48.
- Led a team of 15 Back of House team members to ensure operational efficiency and quality service.
- Interviewed potential job candidates and made hiring recommendations to General Manager.
- Managed employee discipline and documentation in accordance with company policies to maintain team standards.
- Coordinate Back of House employee schedules according to staff availability and processed time-off requests.
- Create and assign end-of-shift duties.
- Track food inventories and managed food ordering to maintain determined par.
- Develop relationships with vendors.
- Monitored customer satisfaction metrics and developed Back of House action plans to address areas of improvement.
Shift Supervisor
6 Months- Managed team to ensure seamless shift operations and optimal service delivery.
- Developed shift plans, adjusting team member line-up to maximize operational efficiency.
- Coached team members during shifts, fostering accountability and enhancing overall performance.
- Supervise food production and preparation, promoting consistency with established recipes and procedures.
- Manage store closing and opening procedures to ensure safety and security.
- Assist customers with inquiries, orders and complaints in a timely manner.
- Maintain records of daily transactions and weekly sales reports.
- Ensured compliance with local health department regulations by regularly reviewing procedures and training staff.
Education
Bachelor's degree - Communications
High School Diploma
Skills
Operations management
Inventory control
Staff management
Cost control
Employee training
Team leadership
Staff development
Certification
ServSafe
Interests
Avid Reader
Gym Workouts
Yoga
Swimming
Running
Timeline
Assistant General Manager
Red Robin
01.2022 - 03.2025Read More
Associate Manager
Red Robin
01.2021 - 01.2022Read More
Shift Supervisor
Red Robin
07.2020 - 01.2021Read More
University of Wisconsin
Bachelor's degree from Communications
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North Rose - Wolcott High School
High School Diploma
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