SARA BASS
Kirklands
West Palm Beach
2
Languages
2025
years of professional experience
Dynamic Shift Manager with a proven track record at Kirklands, excelling in effective communication and staff training. Enhanced sales through personalized customer experiences and strategic market adaptations. Skilled in conflict resolution and improving operational workflows, consistently achieving high performance standards and boosting team productivity.
Work History
Shift Manager/Key Holder
10 Months- Collaborated with other departments to address any key-related concerns or issues.
- Counted and balanced drawers and armed alarm system as part of store opening and closing.
- Oversaw staff training to meet service and performance standards.
- Delivered consistent service to customers with proper staff coverage and well-trained employees.
- Handled store opening and closing with consistent attention to established requirements.
- Maintained store cleanliness and assisted management with operational tasks.
- Coordinated smooth front-end operations, overseeing front-line employee work.
- Trained and mentored employees to improve sales and customer service skills.
Waitress/ Front House Trainer
- Provided exceptional customer service to enhance dining experiences.
- Accurately processed orders and managed transaction systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area for guest comfort.
- Assisted in training new staff on menu items and service protocols.
- Adapted quickly to changing demands during peak hours for efficiency.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Demonstrated product knowledge to make personalized recommendations to guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Shift Manager/Key Holder
8 Months- Collaborated with other departments to address any key-related concerns or issues.
- Trained new employees on key management practices and protocols.
- Improved productivity after reviewing and modifying operations and workflows.
- Managed daily workloads by organizing schedules and delegating tasks.
- Met customer demands by tracking market changes and revising strategies accordingly.
- Oversaw employee recruitment, training and onboarding processes.
- Simplified project management processes using task management tools.
- Investigated customer complaints, identifying and changing processes to remove faults.
Sales Associate
2 Years 3 Months- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
- Created memorable customer experiences by offering personalized sales support
- Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases
- Improved sales process by delivering feedback to management
Sales Associate
2 Years 1 Month- Assessing the client's wants/needs and delivering the product(s) best suited for them
- Helped customers navigate store, complete sales, and process returns
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers
- Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases
- Cleared out older stock regularly, assisting with clearance markdowns and special sales promotions
- Highlighted products with creative and engaging merchandise displays
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
Education
High School Diploma
Skills
Effective communication
Overcoming obstacles
Patient
Intently listening to client needs
Giving a personalized experience
Building the sale
LANGUAGE
English
Fluent
Timeline
Shift Manager/Key Holder
Kirklands
04.2024 - 02.2025Read More
Shift Manager/Key Holder
Kirklands
10.2021 - 06.2022Read More
Sales Associate
Garber Automall
07.2018 - 10.2020Read More
Sales Associate
Pier One Imports
06.2016 - 07.2018Read More
Lecanto High
High School Diploma
Read More
Waitress/ Front House Trainer
Captains BBQ
2025 - 2025Read More