Seth Trudel-Pointer
Mount Clemens,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Shift Manager/Key Holder
McDonald's
Clinton Township, Michigan
01.2021 - 01.2025
- Assisted in leading and motivating a team of 10+ employees to ensure excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Calculated cash from registers and prepared accurate bank deposits.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
Education
High School Diploma -
Hill‐McCloy High-school
Montrose, Mi05-2019
Skills
- Policy enforcement
- Employee motivation
- Drawer balancing
- Customer service
- Quality control
- Effective communication
- Effective leadership
Timeline
Shift Manager/Key Holder
McDonald's
01.2021 - 01.2025
High School Diploma -
Hill‐McCloy High-school