Sara Batty
HILLSBORO
Summary
Dependable professional with over a decade of experience in public assistance with governmental programs. Proven ability to resolve conflicts and calmly explain procedures. I am detail oriented and energetic. I enjoy identifying peoples individual special needs and referring them to the appropriate service to benefit them and the betterment of their lives.
Overview
25
25
years of professional experience
Work History
Deputy Tax Collector
Montgomery County Illinois Treasurer's Office
05.2019 - Current
- Managed collection efforts for property taxes, ensuring compliance with local regulations.
- Implemented streamlined processes for payment processing, enhancing efficiency in revenue collection.
- Analyzed taxpayer accounts to resolve discrepancies, maintaining accuracy in financial records.
- Educated taxpayers about available exemptions they may qualify for based on their individual circumstances, maximizing potential savings opportunities while maintaining compliance with tax laws.
- Maintained detailed records of all transactions, facilitating accurate reporting.
- Assisted taxpayers with understanding their obligations and payment options, fostering a positive relationship between the public and the tax office.
- Responded to taxpayer questions and helped individuals understand and budget for tax payments.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
Deputy Clerk
Montgomery County Illinois Assessments Office
12.2014 - 05.2019
- Processed and maintained property assessment records for accuracy and compliance.
- Assisted in preparing annual assessment reports for public review and comment.
- Coordinated communication between departments to streamline information sharing.
- Trained new staff on office procedures and use of assessment software systems.
- Mentored junior clerks on best practices in customer service and conflict resolution skills.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
Collections Account Manager
Litchfield Family Practice Center
06.2010 - 12.2014
- Managed collection activities to optimize accounts receivable and reduce outstanding balances.
- Developed and implemented effective communication strategies for patient account resolutions.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Improved cash flow by prioritizing high-risk accounts and negotiating mutually beneficial payment plans.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
Deputy Clerk
Montgomery County Illinois Circuit Clerk
06.2005 - 06.2010
- Processed court documents and maintained accurate case records in compliance with legal standards.
- Assisted judges and attorneys by providing timely information regarding case statuses and procedures.
- Coordinated court schedules, ensuring efficient courtroom operations and minimizing delays.
- Trained new staff on court procedures, enhancing team performance and improving service delivery.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
- Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk's office.
- Facilitated timely communication between parties by distributing legal notices, subpoenas, and other pertinent documentation as required.
- Supported courtroom accessibility initiatives by arranging translation services or accommodations for disabled individuals when needed.
- Assisted judges with courtroom procedures, enabling smooth hearings and trials.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Deputy Clerk
Montgomery County Illinois County Clerk
01.2001 - 06.2005
- Managed daily operations of county clerk office, ensuring compliance with legal and procedural standards.
- Oversaw election processes, coordinating voter registration, ballot preparation, and results reporting.
- Collaborated with county officials to develop and implement policies for efficient office operations.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
- Maintained strict confidentiality with sensitive information while handling various tasks related to court proceedings, marriage licenses, property deeds, and other legal documents.
- Oversaw complex projects such as migrating old paper records into digital format ensuring seamless integration while minimizing disruptions.
- Enhanced customer satisfaction by providing accurate and timely information regarding legal procedures, fees, and requirements.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
- Assisted with election processes by verifying voter registration data and ensuring the accurate distribution of ballots.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Issued various permits and licenses such as marriage licenses and collected appropriate fees.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
Associate of Applied Science - Associate of Science in Business Administration
Lincoln Land Community College
Springfield, ILSkills
- Friendly, positive attitude
- Attention to detail
- Problem-solving
- Dependable and responsible
- Excellent communication
- Computer skills
- Organization and time management
- Verbal communication
- Needs assessment
- Program eligibility
- Confidentiality
- Multitasking Abilities
Timeline
Deputy Tax Collector
Montgomery County Illinois Treasurer's Office
05.2019 - Current
Deputy Clerk
Montgomery County Illinois Assessments Office
12.2014 - 05.2019
Collections Account Manager
Litchfield Family Practice Center
06.2010 - 12.2014
Deputy Clerk
Montgomery County Illinois Circuit Clerk
06.2005 - 06.2010
Deputy Clerk
Montgomery County Illinois County Clerk
01.2001 - 06.2005
Associate of Applied Science - Associate of Science in Business Administration
Lincoln Land Community College