Sara Becht
Tucson,AZ
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
Select Medical
Tucson, AZ
07.2020 - Current
- Greeted patients upon arrival and verified patient information.
- Scheduled appointments and managed patient records using electronic health record software.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Collected co-pays at time of visit according to office policy.
- Created weekly reports summarizing activity within the department.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained prior authorizations if needed for treatment and DME
Patient Service Representative Team Lead
Bodycentral Physical Therapy
Tucson, AZ
02.2016 - 12.2019
- Provided guidance and support to Patient Service Representatives in order to ensure quality customer service.
- Monitored daily workflow for accuracy and efficiency of staff members.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Manager
The UPS Store Inc.
Tucson, AZ
04.2005 - 12.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Pack and Ship all items
- Faxing/Copying/Printing
- All financial reports
- Notary for State of Arizona
Education
GED -
Triad High School
Troy, IL05-1996
Skills
- Appointment Scheduling
- Insurance Verification
- Registration management
- Customer Service
- Pre-Admission Requests
- HIPAA Compliance
Accomplishments
- Certificate of excellence in Core Values
- Certificate of excellence in Customer Service
Timeline
Patient Service Specialist
Select Medical
07.2020 - Current
Patient Service Representative Team Lead
Bodycentral Physical Therapy
02.2016 - 12.2019
Manager
The UPS Store Inc.
04.2005 - 12.2018
GED -
Triad High School
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