Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Belisle

Saint Paul,MN

Summary

Senior Claims Representative with [Number] years of industry experience. Successful at meeting customer and company needs with fair and equitable approach to claims process. Detail-oriented, systematic and skilled in identifying exposures and proposing actionable solutions. Successful at developing and deepening customer relations and working well with everyone involved in investigating and adjudicating claims. In-depth understanding of procedures and compliance. Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering [Number] years of insurance experience. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

13
13
years of professional experience

Work History

Senior Claims Representative

DCM Services
08.2017 - Current
  • Updated field operations staff on status of open claims and current actions.
  • Collaborated with legal department on important claims.
  • Selected and managed expert witnesses and litigation managers for investigations.
  • Recommended and set reserves based on expected payouts.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.

Seniors Collections Representative

AllianceOne
06.2010 - 05.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and contracts on accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Recorded all information regarding financial status of customers.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Quantified debtor balances to avoid late payments and bad credit.

Education

Associate of Arts - Criminal Justice: Corrections & Rehab

Rasmussen
Eagan
12.2010

High School Diploma -

South Saint Paul High School
South Saint Paul, MN
06.2009

Skills

  • Special Handling
  • Constructive Feedback
  • Large-Sum Computations
  • Quality Assurance Evaluation
  • Past Due Balance Management
  • Problem Resolution
  • Production Goals
  • Customer Needs Assessments
  • Customer Satisfaction
  • Account Management Expertise
  • Settlement Agreements
  • Service Accounts
  • Team Goals
  • Complex Negotiations
  • Customer Care
  • Client Rapport-Building
  • Service Quality

Timeline

Senior Claims Representative

DCM Services
08.2017 - Current

Seniors Collections Representative

AllianceOne
06.2010 - 05.2017

Associate of Arts - Criminal Justice: Corrections & Rehab

Rasmussen

High School Diploma -

South Saint Paul High School
Sara Belisle