Sara Blakley
Jonesborough
Summary
Detail-oriented front office professional skilled in managing patient inquiries, processing insurance claims, and fostering effective team collaboration. Proven ability to resolve complaints and enhance overall patient satisfaction, contributing to a positive office environment.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
Holston Medical Group
Kingsport
09.2018 - Current
- Greeted patients warmly and checked them in for appointments.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Assisted patients with inquiries regarding services and office policies effectively.
- Coordinated with medical staff to facilitate smooth patient flow and enhance overall office efficiency.
- Maintained patient records and updated information accurately in the system.
- Processed insurance claims and verified patient coverage details promptly.
- Collaborated with team members to improve front desk operations continuously.
- Resolved customer complaints promptly while maintaining adherence to company policies and improving patient satisfaction.
- Responsible for opening and closing the office on time each day.
Education
High School Diploma -
Sullivan South High School
Kingsport, TN05-1985
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Front desk operations
- Medical office software
- Multi-line telephone skills
- Cash handling
- File organization
- Organizational skills
- Task delegation
- Customer relationship management
- Problem solving
- Team collaboration
- Attention to detail
- Verbal and written communication
- Service-oriented mindset
Timeline
Front Office Receptionist
Holston Medical Group
09.2018 - Current
High School Diploma -
Sullivan South High School