Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Sara Bradshaw

Las Vegas

Summary

Results-driven retail leader with over 13 years+ of experience in high-volume operations and team development. Proven track record of scaling multi-unit performance, including managing dual locations simultaneously and leading a store to $3 million in annual revenue. Expert in strategic planning, P&L accountability, and fostering a high-performance culture through "Lead by Example" mentorship and innovative training programs. Dedicated to driving brand loyalty and operational excellence within the athletic and lifestyle sectors.

Professional with strong background in leadership and team management, ready to excel in training role. Known for fostering collaboration and delivering results, adapting to changing needs seamlessly. Skilled in strategic planning, problem-solving, and employee development. Reliable and focused on driving team success and organizational growth.

Overview

11
11
years of professional experience

Work History

Manager in Training (MIT)

LUSH COSMETICS
Henderson, NV
07.2021 - Current
  • Customer Service: collaborate with my team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day. Provide coaching and feedback to team on the Selling Cycle and Five Star Customer Service model.
  • Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
  • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
  • Driving Sales: demonstrate strong business acumen and understanding of metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
  • Lead Fearlessly: Be present to support my team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
  • Live with Purpose: engage team at every level of the business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
  • Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan while supporting the growth of the team through coaching and leading by example.
  • Staff Development: collaborate with Store Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
  • Policies and Procedures: Support Store Manager to keep the shop complaint and ensure staff is practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. · Stock and Inventory: Support the training of inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within the allocated budget.
  • Visuals and Merchandising: Identify and support the development of the team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
  • Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Store Manager (Planet Hollywood)

MAC COSMETICS
Las Vegas, NV
02.2018 - 08.2020
  • Revenue Growth: Spearheaded the strategy that led a high-profile location to $3 million in revenue for FY19.
  • Market Leadership: Maintained the #1 position on the Weekly Sales Report (WSR) for several consecutive months through targeted incentives and team engagement.
  • Team Expansion: Interviewed and vetted all applicants to build a diverse, high-performing team capable of delivering exceptional service.
  • Operational Excellence: Streamlined store procedures to improve bottom-line profitability and customer satisfaction scores.

Assistant Store Manager / Temporary Retail Manager

MAC COSMETICS
Las Vegas, NV
11.2014 - 08.2020
  • Multi-Unit Management: Successfully operated two doors simultaneously as a Temporary Retail Manager at Macy’s Blvd, ensuring consistent standards across both locations.
  • Training Innovation: Developed and implemented an in-store training program for freelance and on-call staff to ensure brand consistency.
  • Strategic Alignment: Partnered with Product Specialists to create monthly "PEACE PLAN" game plans aligned with major launch dates and industry events.
  • Goal Achievement: Consistently exceeded monthly KPIs while fostering a healthy, competitive spirit among peers.

Education

High School Diploma -

Mountain View High School
Orem, UT

Skills

  • Systems: POS systems operations, scheduling software, and performance tracking tools
  • Sales: Consultative selling, sales techniques, and high-impact merchandising
  • Business development
  • Inventory control
  • Customer service
  • Employee mentoring
  • Operations support
  • Customer relationship management (CRM)
  • Staff training

Core Competencies

  • Multi-Unit Operations: Profit & Loss (P&L) accountability, stock management, and strategic resource allocation.
  • Performance Leadership: Performance improvement, KPI tracking, and driving year-over-year revenue growth.
  • Talent Development: Expert in recruiting, vetting, and training large teams to optimize group productivity.
  • Strategic Planning: Merchandising, schedule management, and launching localized event strategies.
  • Customer Experience: Implementing service behaviors to increase retention and resolve complex service issues.

Timeline

Manager in Training (MIT)

LUSH COSMETICS
07.2021 - Current

Store Manager (Planet Hollywood)

MAC COSMETICS
02.2018 - 08.2020

Assistant Store Manager / Temporary Retail Manager

MAC COSMETICS
11.2014 - 08.2020

High School Diploma -

Mountain View High School