Sara Buckley
Brandon,Mississippi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Sport Clips
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Manager
SmartStyle
10.2018 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Associate
Ulta
08.2015 - 10.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist
Academy Sports And Outdoors
07.2011 - 08.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree - Business Administration And Management
Belhaven University
Jackson, MSCosmetology License -
Academy of Hair Design Four
Pearl, MS2017
GED -
Brandon High School
Brandon, MS05.2007
Skills
- Manage Budgets
- Statistics
- Retail Space Planning
- Selling Skills
- Problem Resolution
- Front-End Support
- POS Inventory System Operation
- Professional Integrity
- Data Imports
Timeline
Assistant Manager
Sport Clips
06.2020 - Current
Manager
SmartStyle
10.2018 - 06.2020
Customer Service Associate
Ulta
08.2015 - 10.2018
Customer Service Specialist
Academy Sports And Outdoors
07.2011 - 08.2015
No Degree - Business Administration And Management
Belhaven University
Cosmetology License -
Academy of Hair Design Four
GED -
Brandon High School
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