Sara Buikema
Kentwood,MI
Summary
Accomplished Pharmacy Technician with a proven track record at Trinity Health, adept in medication dispensing and insurance billing, enhancing pharmacy efficiency by over 30%. Skilled in team collaboration and workflow optimization, consistently ensuring patient confidentiality and high standards of pharmacy ethics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Trinity Health
10.2010 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Omnicare
03.2006 - 10.2010
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Assisted in management of prescription deliveries, improving patient convenience.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmacy Technician
Walgreens
01.2004 - 03.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
Lee High School
Wyoming, MI05-2003
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Insurance billing
- Medication dispensing
- Workflow optimization
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Drug inventory control
- Verifying orders
- Receiving incoming supplies
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
Trinity Health
10.2010 - 10.2024
Pharmacy Technician
Omnicare
03.2006 - 10.2010
Pharmacy Technician
Walgreens
01.2004 - 03.2006
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
High School Diploma -
Lee High School
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