Sara Burton
Chesterfield,VA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Recognized for implementing upselling techniques that significantly increased average check totals while maintaining a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Server
Crab Du Jour
Miami, FL
05.2022 - 09.2023
Medical Assistant
CHI South Florida
Miami, FL
05.2021 - 03.2022
- Administered patient assessments and collected vital signs to support clinical staff.
- Assisted in coordinating patient appointments and managing medical records for improved efficiency.
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Streamlined office processes by implementing electronic health record systems optimizing workflow.
Server
Yami Crab
McDonough, GA
01.2019 - 02.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Outback Steakhouse
Stockbridge, GA
07.2017 - 09.2018
- Assisted in maintaining cleanliness and organization of dining area, contributing to positive guest experiences.
- Adapted quickly to changing demands during peak hours, efficiently handling multiple tables simultaneously.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy by collaborating with kitchen staff to streamline communication and reduce errors.
- Implemented upselling techniques that increased average check totals while providing personalized recommendations to guests.
Server
IHOP
Miami, FL
05.2016 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Atlantic County Institute of Technology
Mays Landing, NJ06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Crab Du Jour
05.2022 - 09.2023
Medical Assistant
CHI South Florida
05.2021 - 03.2022
Server
Yami Crab
01.2019 - 02.2020
Server
Outback Steakhouse
07.2017 - 09.2018
Server
IHOP
05.2016 - 06.2017
High School Diploma -
Atlantic County Institute of Technology