Sara Byrd
Clarksville,TN
Summary
I am an organized individual with 14 years of experience supervising employees. Delegates assignments in order to promote the efficiency of all facets of company processes. Knowledgeable in the implementation of management tactics. I have always been accurate and trusted when it comes to handling a businesses money. I strive to build highly motivated teams so that we can excel in customer satisfation.
Overview
29
29
years of professional experience
Work History
City Carrier Assistant
united states postal service
Clarksville, TN
05.2018 - Current
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Researched road conditions for assigned route, including road construction and potential delays.
- Handled undeliverable mail in accordance with established procedures.
- Maintained professional and effective public relations with customers and community members.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with any mail-related concerns.
- Collected customs charges, postage due and C.O.D. payments.
- Acquired customer signature for registered and insured mail.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Hospitality Manager
Paris Landing State Park
Buchanan, TN
09.2013 - 05.2018
- Performed closing duties including reconciliation of each cash drawer.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Manager
Log Cabin Cafe
Dover, TN
07.2002 - 09.2013
- Managed day-to-day operations, including supervision and assignment delegation for 21-member team.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Closely monitored a tight budget to ensure business continued to thrive.
- Tallied all employees time cards using spreadsheets to calculate each employees weekly pay and paid each one.
- Done all deposits and closed out each drawer after every shift.
- Solved unresolved customer issues
- Maintained a front of house presence to get feedback and ensure customer satisfaction.
Cocktail Server
Santa Fe
Clarksville, TN
04.2000 - 07.2002
- Assessed guests needs to always provide proactive service.
- Partnered with team members to efficiently serve food and beverages.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Inventoried and restocked items throughout the day.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Handled large amounts of money to pay out supervisor and end of shift for daily sales.
Certified Nursing Assistant
Manor House of Dover
Dover, TN
03.1997 - 04.2000
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Provided personal nursing assistance in pre- and post-operative situations.
Server/Night Manager
Town and Country Resturant
Dover, TN
12.1994 - 03.1997
- Started as a server with no restaurant experience.
- Within a year, progressed to night Manager.
- Worked closely with experienced managers who taught me the business with extremely high standards.
- Closed out cash drawer at end of night shift.
Education
High School Diploma -
05.1996
Skills
- Customer-focused
- Motivated and Hardworking
- High levels of social skills
- Professional Demeanor
- Dependable
- Skilled Trainer
- Excellent time management skills
- Honest and Trustworthy
- Excellent at handling large amounts of money
Timeline
City Carrier Assistant - united states postal service
05.2018 - Current
Hospitality Manager - Paris Landing State Park
09.2013 - 05.2018
Manager - Log Cabin Cafe
07.2002 - 09.2013
Cocktail Server - Santa Fe
04.2000 - 07.2002
Certified Nursing Assistant - Manor House of Dover
03.1997 - 04.2000
Server/Night Manager - Town and Country Resturant
12.1994 - 03.1997
Stewart County High School - High School Diploma,
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