Sara Cardoza
Benton Harbor,MI
Summary
Dedicated Customer Service Representative with a strong background in client relations and team collaboration. Skilled in fostering customer satisfaction and driving company success through effective communication and relationship-building. Committed to cultivating partnerships and supporting business growth.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Assistant Manager
Dairy Queen
Raymondville, Texas
06.2021 - 11.2021
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service standards and food safety protocols.
- Ensured compliance with health regulations and company policies consistently.
- Collaborated with management to implement operational improvements.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Supported marketing efforts by promoting daily specials and events.
Team Member
Whataburger
Raymondville, Texas
05.2019 - 06.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders accurately and efficiently at the register.
- Responded to customer inquiries and resolved issues promptly.
- Maintained a clean and organized work area throughout shift.
- Maintained cleanliness and organization of workstations during shifts.
- Collaborated with team members to ensure smooth kitchen operations.
- Prepared food items according to quality and safety standards.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Education
Lyford High School
Lyford, TXSkills
- Customer service
- Staff training
- Team coordination
- Inventory management
- Cash handling
- Problem solving
- Clear communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dairy Queen
06.2021 - 11.2021
Team Member
Whataburger
05.2019 - 06.2021
Lyford High School