Sara Carrero
East Hartford,CT
Summary
Proven Customer Service Representative at Allan S, Goodman, Inc., adept in CRM and complaint resolution, enhanced customer satisfaction through expert problem-solving and empathetic communication. Excelled in teamwork, ensuring seamless service and support. Achieved high customer satisfaction, leveraging product knowledge and a courteous demeanor to exceed expectations.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Allan S, Goodman, Inc.
East Hartford, CT
02.1996 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
BBA - Business Administration
Interamerican University of PR
Rio Piedras, PR05-1985
Skills
- Complaint resolution
- Customer relationship management (CRM)
- Merchandise upselling
- Product knowledge
- Spreadsheets
- Customer relations
- Empathy and patience
- Courteous demeanor
- Verbal and written communication
- Positive and professional
- Calm demeanor
- Punctuality and reliability
- Strong teamwork
- Problem resolution
Timeline
Customer Service Representative
Allan S, Goodman, Inc.
02.1996 - Current
BBA - Business Administration
Interamerican University of PR
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