Sara Caserta

Relationship Center Coordinator

John Robert's Salon & Spa

04.2001 - Current

Managed, helped develop and train staff, established and monitored goals, and conducted performance reviews
Developed quality employees within call center
Documented and handled calls or complaints using call center's voicemail recording data.
Listened in weekly calls to find teachable moments to help improve my team.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Resolved issues through active listening and open-ended questioning with guests as well as team members.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with strong sense of personal responsibility.
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Excellent communication skills, both verbal and written.
Adaptable individual with exceptional interpersonal skills and talent for building relationships, and for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Passionate about learning and committed to continual improvement.
Gained strong leadership skills by managing projects from start to finish, including our software switch in 2023
Exercised leadership capabilities by successfully motivating and inspiring others.
In charge of company wide anniversaries, posting internal and external celebrations, coordinating and sending out company anniversary gifts etc.
Answered over 108 calls per shift to meet fast-paced call center demands.
In charge of our guest VIP program yearly sending out 1,500+ gifts to our VIP guests.