Sara Chaparro
Irving,TX
Summary
Accomplished Shift Supervisor with a proven track record at PLS Check Cashing, enhancing customer satisfaction and streamlining operations. Skilled in cash handling and conflict resolution, I excel in staff management and training, significantly improving team efficiency. Demonstrated ability to maintain high service standards, ensuring operational excellence and customer loyalty.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
PLS Check Cashing
Irving, TX
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Car Detailer
UniSeal
Dallas, TX
02.2023 - 05.2023
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
Cashier
CiCis Pizza
El Paso, TX
03.2022 - 12.2022
- Prepared and cooked food items to meet customer orders.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Executed cooking tasks efficiently, ensuring timely preparation of meals.
- Managed the pizza buffet area, ensuring timely replenishment and a clean, fresh and organized presentation.
Education
James Bowie High School
Arlington, TX06.2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Positive attitude
- Team motivation
- Creative problem solving
- Customer service management
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
PLS Check Cashing
06.2023 - Current
Car Detailer
UniSeal
02.2023 - 05.2023
Cashier
CiCis Pizza
03.2022 - 12.2022
James Bowie High School