Sara Chavarria
El Paso
Summary
Proactive and detail-oriented individual with a solid background in the hospitality industry. Skilled in complaint resolution and team motivation, ready to leverage expertise to enhance service delivery and foster a collaborative work environment.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Team Lead
Umami Revolving Sushi
El Paso, TX
08.2024 - 07.2026
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Implemented process improvements that enhanced service speed and customer satisfaction ratings.
- Resolved customer inquiries and complaints effectively, fostering a positive dining experience.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Assisted in training new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Adapted quickly to changing environments during peak service hours for optimal efficiency.
- Recommended menu items based on customer preferences, enhancing sales opportunities.
- Resolved customer complaints efficiently, ensuring positive dining experiences.
- Checked guests' identification before serving alcoholic beverages.
Server
Umami Ramen House
El Paso, TX
08.2024 - 07.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed timely food and beverage orders to ensure guest satisfaction.
- Collaborated with kitchen staff to optimize workflow and enhance service efficiency.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Conducted regular table checks to ensure guest needs were met throughout meals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Uber Eats Driver
Uber Eats
El Paso, TX
08.2022 - 10.2024
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Maintained communication with customers and support teams for issue resolution.
- Adhered to safety protocols while handling food items during transport.
- Managed multiple orders simultaneously, prioritizing tasks effectively under pressure.
- Provided feedback on app functionality to enhance user experience for drivers and customers.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
DoorDash Delivery Driver
DoorDash
El Paso, TX
09.2022 - 09.2024
- Navigated and optimized delivery routes to ensure timely order fulfillment.
- Utilized GPS technology to enhance navigation efficiency and accuracy.
- Provided exceptional customer service during deliveries, resolving issues promptly.
- Maintained high levels of vehicle cleanliness and operational readiness.
- Analyzed feedback to implement process improvements, enhancing customer satisfaction ratings.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Education
High School Diploma -
Coronado High School
El Paso, TX12.2011
Psychology
UTEP
El PasoSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Complaint resolution
- Relationship building
- Client communication
- Deadline management
- Employee training
- Teamwork and collaboration
- Team supervision
- Team motivation
- Analytical thinking
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Supply restocking
- Order accuracy
- Table bussing
- Point of sale operation
- Allergy awareness
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Team Lead
Umami Revolving Sushi
08.2024 - 07.2026
Server
Umami Ramen House
08.2024 - 07.2026
DoorDash Delivery Driver
DoorDash
09.2022 - 09.2024
Uber Eats Driver
Uber Eats
08.2022 - 10.2024
Psychology
UTEP
High School Diploma -
Coronado High School