Sara Chiccarello

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• Answered phone calls and rerouted to appropriate person/department, ensuring efficient communication.

Processed monthly and down payments for vehicle purchases.

• Signing DMV documents with customers when purchasing a vehicle.

• Completing transfer and loose titles as they come in.

• Preparing DMV paperwork and checks to go to DMV.

• Working through systems to make sure title management is up to date in BusOps Queue.

• Working through systems to make sure the DMV queue is up to date in DMVCP in Automation.

• Opened and closed office drawers, reconciling safe daily to maintain accurate financial records.

• Prepping paperwork for Express Pick Ups in Order Entry, signing with the customers and delivering the vehicle.

• Entered data accurately into company systems to maintain up-to-date records.

• Being the person of contact for appraisals, entering data, signing with the customer and delivering copies and draft check.

• Managed multiple complex grocery orders ensuring product quality and timely delivery for more than 50 customers a week.
• Resolved customer issues quickly and efficiently through effective communication.
• Maintained a 5-star rating by ensuring order accuracy and excellent customer service building strong relationships with customers.
• Utilized time management and route planning to enhance shopping and delivery experiences.
• Maintained attention to detail to ensure accuracy in every shopping list.

• Billed and posted wholesale transactions and vehicle swaps.
• Posted vehicle deals to accounting systems.
• Analyzed deals for accuracy and compliance.
• Reviewed and approved gas and clean slips from sales and service operations to ensure accuracy.
• Collaborated with team members to streamline bookkeeping procedures effectively.
• Maintained sales records with payment details and invoices.
• Managed warranty cancellations and related billing processes.
• Managed warranty cancellations and billing processes, maintaining compliance with company policies.
• Organized financial documents for month-end close activities, facilitating timely reporting and accurate financial statements.
• Authorized and processed gas and clean slips from sales and service operations.
• Stocked new and used vehicles utilizing Reynolds and Reynolds software.
• Maintained confidentiality of sensitive financial information at all times.

• Managed heavy call volume on multi-line phone system for incoming and outgoing communications.
• Handled high call volume on multi-line phone system, ensuring timely communication for all clients.
• Executed service follow-up calls to enhance customer satisfaction and retention.
• Executed service follow-up calls, boosting customer satisfaction and retention rates.
• Coordinated daily parts calls, streamlining service scheduling and improving workflow efficiency.
• Handled outgoing and incoming off-lease calls for one dealership to streamline operations.
• Performed data entry tasks to maintain accurate records.

• Processed online orders efficiently at point of sale.
• Packing orders for shipping and in store pick up.
• Packed orders efficiently for shipping and in-store pickup to optimize fulfillment speed.
• Utilized Zebra for order management tasks: accepted orders, located items, assisted customers with pricing, packed orders, and printed labels.

• Handled high volume of incoming and outgoing calls to support customer needs.
• Entering potential and existing customers' information into computer system accurately.
• Coordinated appointments for sales representatives to optimize their schedules. for sales representatives and understanding schedule.