Sara Christian
Roseville,CA
Summary
Experienced Office Assistant adept at managing high-volume calls and in-person inquiries. Diligent and respectful in client and colleague interactions, with a flexible and hardworking approach to streamlining internal processes. Skilled supervisor with strong interpersonal and communication abilities, excelling in managing money, food, and diverse customer needs while maintaining focus and quality. High-energy professional with expertise in money management, food handling, and leadership, dedicated to maximizing customer satisfaction and brand loyalty through knowledgeable and prompt service.
Overview
6
6
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
03.2024 - 06.2025
- Prepared high-quality beverages to ensure customer satisfaction and brand consistency.
- Operated espresso machines and coffee grinders with precision and attention to detail.
- Provided exceptional customer service, enhancing guest experiences through personalized interactions.
- Assisted in training new baristas on beverage preparation and operational standards.
- Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
Office Assistant
Canyon Adventure Vans
10.2022 - 09.2023
- Order Management (print, log, prep, QC, file), Customer Service Orders and escalations, Answered phone calls and welcomed visitors to office, Organized files, developed spreadsheet and scanned documents to improve organizational workflow, Offered diverse clerical support to office team members, Collected and coded various documents to prepare for filing, storage and processing, Conducted office inventory checks and requested restock of supplies, Monitored calendars and scheduled appointments based on availability and established load limits, Maintained and updated filing, inventory and database systems, manually or using computer. Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records. Coordinated office activities to streamline operations and promote compliance with organizational policies. Assisted with special projects as needed by researching information on the internet or through other sources.
Sales Associate
Lifestyle Outdoor
04.2022 - 10.2022
- Shared expert product knowledge on luxury items to ensure my customers received exactly what they needed, Worked with delivery crew as well as customer service team to efficiently get customers products delivered to their homes with ease, Proficient in Google Docs and Sheets, Worked with other associates from 6 different locations to coordinate deliveries and product availability. Upsold additional items based on customer interests and needs. Tracked sales performance metrics to identify trends in the market place.
Manager
Bevmo
03.2021 - 03.2022
- Proficiently run the wine department, push products, ensure products are in the correct spot with the correct labels, Assist cashiers and customers when problems arise, Managed my time as well as staffs time, Check products in and ensure accuracy between vendors and store, Constantly providing support for staff as well as customers. Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Analyzed customer feedback data to develop action plans for improving services offered.
Barista
Starbucks
03.2020 - 03.2021
- Greeted guests with a pleasant smile and superior customer service, Passed food safety inspections by following health, safety, and sanitation guidelines, Monitored cafe for seating availability, safety, and wellbeing of guests, Restocked counter and customer areas to maintain adequate items levels for expected needs, Maintained highest standards of conduct and service to support company reputation, Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas, Gave details on coffee blends and preparation descriptions to customers, Maintained calm demeanor during high-volume periods and special events, Memorized official and off-menu preparations to serve all customer beverage desires, Listened to customer desires and needs to recommend optimal products, Managed morning rush of over 100 customers daily with efficient, levelheaded customer service, Maintained a clean and organized workspace, enabling coworkers to locate resources and product, Protected customers by regularly cleaning and sanitizing work areas and equipment, Educated customers on beverage menu items and provided samples of daily brews
Barista, Flex Fulfillment
Target
01.2019 - 03.2020
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders, Taught team members how to make the latest drinks and correctly perform new procedures, Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction, Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational, Accepted cash and credit card payments issued receipts and provided change, Prepared accurate shipping orders and bills of lading to direct and route materials, Organized storage areas to maximize movement efficiency and minimize labor, Performed inspections of shipment contents, verifying accuracy against invoices and manifests, Rejected deliveries containing damaged items or shortages and corresponded with shippers to rectify issues, Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate departments, Prepared shipments for postage through careful packing, sealing and labeling of materials
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CASkills
- Customer Service
- Clerical Support
- Call Handling
- Spreadsheet Management
- Calendar Management
- File Maintenance
- Administrative Support
- Office Administration
- Scheduling
- Database Management
- Professional and Mature
- QuickBooks Expert
- Social Media Knowledge
References
Autumn McQuinston, Manager at Canyon Adventure Vans, +1 (406) 560-0861
Sal Gomez, Manager at Bevmo (805) 833-0761
Timeline
Barista
Coffee Bean & Tea Leaf
03.2024 - 06.2025
Office Assistant
Canyon Adventure Vans
10.2022 - 09.2023
Sales Associate
Lifestyle Outdoor
04.2022 - 10.2022
Manager
Bevmo
03.2021 - 03.2022
Barista
Starbucks
03.2020 - 03.2021
Barista, Flex Fulfillment
Target
01.2019 - 03.2020
High School Diploma -
Mesa Verde High School