Sara Contreras
Austin,TX
Summary
Detail-oriented and organized individual with strong administrative skills in customer service environments. Proven ability to manage schedules and resolve conflicts effectively, ensuring smooth operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Uber Partner
Uber Eats
Austin, Texas
04.2025 - Current
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Achieved consistently high customer scores due to exceptional service.
- Cleaned vehicle regularly to maintain professional appearance.
Team Lead
H&r Block
Austin, TX
12.2024 - 04.2025
- Collaborated with upper management to align team goals with company objectives.
- Managed office operations and administrative functions
- Managed conflict resolution among team members to maintain a positive work environment.
- Coordinated team schedules to ensure adequate coverage during peak hours.
Front Desk Agent
Hilton Garden Inn Hotel
San Marcos, Texas
11.2020 - 08.2023
- Managed guest reservations and ensured accurate information was provided for their stay.
- Processed billing and payment transactions efficiently while ensuring accuracy.
- Resolved guest complaints promptly, enhancing overall customer experience.
- Trained new front desk staff on procedures and customer service best practices.
Education
BBA - Management
Texas State University
San Marcos, Texas, TX08-2022
Skills
- Time management
- Customer service
- Office operations management
- Skilled in Microsoft
- Administrative skills
- Diversity and inclusion
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Uber Partner
Uber Eats
04.2025 - Current
Team Lead
H&r Block
12.2024 - 04.2025
Front Desk Agent
Hilton Garden Inn Hotel
11.2020 - 08.2023
BBA - Management
Texas State University