SARA CROSS
Moorestown,NJ
Summary
Proven expertise in customer service and restaurant operations, honed across roles at Firebirds and other establishments. Excelled in guest relations and cleanliness maintenance, enhancing dining experiences and operational efficiency. Skilled in multitasking and communication, consistently achieving positive outcomes in high-volume settings. Demonstrates a strong ability to resolve guest complaints, ensuring satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Hostess
Firebirds
Moorestown, New Jersey
01.2024 - 08.2024
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
Sales Associate
Rally House
Moorestown, New Jersey
01.2023 - 08.2023
- Greeted customers warmly and offered assistance
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Front of House Employee
Kiwi Frozen Yogurt
Moorestown, New Jersey
03.2022 - 01.2023
- Maintained high levels of cleanliness throughout the dining area
- Built relationships with regular customers through friendly conversations and personalized attention
- Ensured compliance with health codes by adhering to safety guidelines regarding food storage, cleaning, and sanitation procedures
- Organized menus and ensured they were properly stocked at each table.
Snack Bar Attendant/Cashier
Sunnybrook Swim Club
Moorestown, New Jersey
05.2021 - 09.2021
- Exhibited excellent communication skills while interacting with customers and coworkers
- Accurately operated cash registers, making sure to follow all company policies regarding money handling
- Consistently provided friendly customer service by greeting each guest with a smile and taking time to listen to their requests
Leader in Training
Liberty Lake Day Camp
Florence, New Jersey
06.2021 - 08.2021
- Evaluated internal processes for potential risks or vulnerabilities before implementation
- Demonstrated knowledge of customer service principles by resolving customer complaints in a timely manner
Education
Bachelor of Science (B.S.) - Criminal Justice
West Chester Univeristy
West Chester, Pennsylvania05.2028
Skills
- Customer Service
- Detail Oriented
- Cleaning and sanitation
- Greeting guests
- Customer service expertise
- Effective Multitasking
- Cleanliness Maintenance
- Table Bussing
- Guest Seating
- Guest complaint resolution
Community Service
Leader in Training, Liberty Lake Day Camp, Florence, NJ, 06/01/21, 08/31/21, Evaluated internal processes for potential risks or vulnerabilities before implementation., Demonstrated knowledge of customer service principles by resolving customer complaints in a timely manner.
Timeline
Hostess
Firebirds
01.2024 - 08.2024
Sales Associate
Rally House
01.2023 - 08.2023
Front of House Employee
Kiwi Frozen Yogurt
03.2022 - 01.2023
Leader in Training
Liberty Lake Day Camp
06.2021 - 08.2021
Snack Bar Attendant/Cashier
Sunnybrook Swim Club
05.2021 - 09.2021
Bachelor of Science (B.S.) - Criminal Justice
West Chester Univeristy
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