Sara Cruz

• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Hire and train new employees, build an effective and balanced schedule, place food order, accurate inventory counts, review and submit payroll, cash control.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Excelled in every store position and regularly backed up front-line staff.

Keep and maintain department area clean, organized, presentable and easy flow for customers.