Sara De la cruz
Concord,NC
Summary
Trusted assistant manager delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Conchas Cleaning Services
Concord, NC
01.2016 - Current
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Coordinate with people on the daily
- Maintained operational performance by skillfully handling opening and closing tasks
- Send out emails
Call Center Representative
Global Solutions
01.2015 - 01.2016
- Took ownership over customer concerns, following issues through to resolution
- Assessed customer needs and escalated calls to specific departments
- Handled caller needs for sales, service and account problems
Education
High School -
Concord High School
Concord, NC06.2011
Skills
- Employee Scheduling
- Product and service knowledge
- Excel savvy
- Fast learner
- Task prioritization
- Customer service and satisfaction
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Conchas Cleaning Services
01.2016 - Current
Call Center Representative
Global Solutions
01.2015 - 01.2016
High School -
Concord High School