Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Drain

Chardon,OH

Summary

Adaptable and friendly customer service representative delivering exceptional support, driving customer satisfaction, and ensuring accurate record keeping. Proven success in managing accounts and streamlining processes, poised to enhance overall client engagement and retention.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Chardon Welding
Chardon, OH
01.2025 - Current
  • Provided exceptional customer support via phone, and in-person interactions.
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Maintained accurate records of customer interactions.
  • Responded to customer requests for products, services, and company information.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices using QuickBooks.

Hairstylist

Hair Explosion Salon
Middlefield, OH
06.2010 - 08.2011
  • Delivered exceptional haircuts and styling services to diverse clientele, enhancing customer satisfaction.
  • Consulted with clients on hairstyle preferences and trends, providing tailored recommendations.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.

Head Esthetician and Hairstylist

Hair Plus Salon
Middlefield, OH
08.2005 - 06.2010
  • Developed and implemented skincare treatment protocols to optimize results for diverse skin types.
  • Streamlined appointment scheduling process, improving overall client flow and operational efficiency.
  • Conducted regular inventory assessments to ensure availability of essential products and tools.
  • Collaborated with management on marketing strategies to increase service visibility and client engagement.
  • Maintained compliance with state regulations and safety standards in all esthetic practices.

Hairstylist

Ladies and Gentlemen Salon and Day Spa
Mentor, OH
02.2002 - 08.2005

Education

Cosmetology Certification - Cosmetology And Esthiology

Brown Aveda Institute
Mentor, OH
01-2002

High School Diploma -

Riverside High School
Painesville, OH
05-2000

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Professional demeanor
  • Computer proficiency
  • Paperwork processing
  • Account updating

Timeline

Customer Service Representative

Chardon Welding
01.2025 - Current

Hairstylist

Hair Explosion Salon
06.2010 - 08.2011

Head Esthetician and Hairstylist

Hair Plus Salon
08.2005 - 06.2010

Hairstylist

Ladies and Gentlemen Salon and Day Spa
02.2002 - 08.2005

Cosmetology Certification - Cosmetology And Esthiology

Brown Aveda Institute

High School Diploma -

Riverside High School