Sara Eheman
Gainesville,GA
Summary
Dependable 911 Dispatcher with proven skills in critical thinking and active listening. Successfully managed high-stress situations and coordinated multi-agency communication during emergencies to enhance response efficiency.
Overview
16
16
years of professional experience
Work History
911 Dispatcher
MECA Jefferson County 911
Pine Bluff, AR
10.2018 - 03.2026
- Managed emergency calls, ensuring accurate information relay to first responders.
- Coordinated multi-agency communication during critical incidents to enhance response efficiency.
- Trained new dispatchers on protocols and system operations for optimal performance.
- Utilized CAD software to track and monitor incident statuses in real-time.
- Reviewed call logs for quality assurance, identifying areas for training and improvement.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided on-the-job training and coaching to develop new dispatchers.
Medical Transportation Driver
SEAT
Pine Bluff, AR
10.2014 - 07.2018
- Operated vehicles safely to transport patients to medical appointments.
- Ensured timely arrivals and departures for scheduled pickups and drop-offs.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety standards.
- Assisted passengers with mobility aids, ensuring comfort during transport.
- Documented transportation logs accurately, maintaining compliance with regulations.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
Sales Associate
Walmart
Pine Bluff, AR
04.2010 - 06.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with visual standards.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Collaborated with team members to optimize inventory management and stock replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR06-2007
Skills
- Active listening
- NCIC database
- Telephone etiquette
- Computer skills
- Teamwork and collaboration
- Decision-making
Critical thinking
- Map reading skills
- Computer-aided dispatching
- Police and fire procedures
- Information intake
- Information gathering and relay
- Multitasking and prioritization
- Dependable and responsible
Timeline
911 Dispatcher
MECA Jefferson County 911
10.2018 - 03.2026
Medical Transportation Driver
SEAT
10.2014 - 07.2018
Sales Associate
Walmart
04.2010 - 06.2012
High School Diploma -
Pine Bluff High School