Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Elsner

Burleson,TX

Summary

Efficient and precise with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

25
25
years of professional experience

Work History

Account Executive

Texas Chiller Systems
04.2024 - Current
  • Cultivated strong client relationships through effective communication and tailored solutions.
  • Led cross-functional teams to streamline project delivery and improve customer satisfaction.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

Dispatcher

Johnson Controls
11.2022 - 04.2024
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Forecasted monthly revenue for multiple teams and adjusted plans to accommodate changes in demand.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.

Billing Specialist

Johnson Controls
05.2022 - 11.2022
  • Improved billing accuracy by implementing streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Researched and resolved billing discrepancies to enable accurate billing.

Registrar/PEIMS Clerk

Burleson ISD
09.2019 - 04.2022
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Prepared balanced course schedules, student rosters and class lists.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Special Education Paraprofessional

Burleson ISD
08.2017 - 09.2019
  • Maintained positive attitude and affirmatively communicated with each student.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Implemented lessons initiated by teacher or related services personnel.

Project Manager

Family Construction
05.2011 - 08.2017
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Fostered relationships with vendors to promote positive working relationships.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Maintained open communication by presenting regular updates on project status to customers.

Homeschool Teacher

Self
06.2005 - 08.2017
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Created and developed lesson plans to meet students' academic needs.

Insurance Sales Representative

Farmers Insurance Agency
09.2000 - 06.2005
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Finalized sales and collected necessary deposits.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

Education

Rogers High School
Rogers, AR
05.1997

Skills

  • Attention to Detail
  • Data Compilation
  • Data Verification
  • Multitasking and Prioritization
  • Self-Starter
  • Service-Oriented
  • Records Management
  • Microsoft Excel
  • Administrative Support
  • Schedule Coordination

Timeline

Account Executive

Texas Chiller Systems
04.2024 - Current

Dispatcher

Johnson Controls
11.2022 - 04.2024

Billing Specialist

Johnson Controls
05.2022 - 11.2022

Registrar/PEIMS Clerk

Burleson ISD
09.2019 - 04.2022

Special Education Paraprofessional

Burleson ISD
08.2017 - 09.2019

Project Manager

Family Construction
05.2011 - 08.2017

Homeschool Teacher

Self
06.2005 - 08.2017

Insurance Sales Representative

Farmers Insurance Agency
09.2000 - 06.2005

Rogers High School

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