SARA E. PEREZ
Barstow,USA
Summary
Highly motivated professional seeking a long-term position with growth potential where I can leverage my leadership, customer service, and operational management experience. Eager to continue developing skills through on-the-job training and contribute to the success of a forward-thinking organization.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Popeyes Louisiana Kitchen
09.2024 - Current
- Manage daily restaurant operations, ensuring compliance with all federal, state, local, and company regulations.
- Oversee staff performance, including recruitment, training, scheduling, coaching, counseling, and corrective actions.
- Maintain high standards of guest satisfaction, product quality, and service efficiency.
- Conduct loss prevention audits and uphold all company policies and procedures.
- Provide timely updates to the District Manager, addressing issues and recommending solutions.
- Foster a positive work environment that promotes teamwork, morale, and productivity.
- Oversee inventory control, cost management, and profit optimization.
- Support execution of company initiatives and strategic goals.
Call Center Lead
Westland Real Estate Group
02.2022 - Current
- Lead, coach, and monitor a team to maintain schedule adherence and service quality.
- Support team members with questions, escalations, and problem-solving.
- Manage prospect calls, maintenance requests, and responses to online reviews.
- Communicate goals, deadlines, and best practices; conduct team meetings and updates.
- Assist with hiring, onboarding, training, QA checks, and schedule management.
- Provide performance reports and assume managerial duties when needed.
- Ensure exceptional customer service and promote professionalism and teamwork.
Banquet Events Coordinator
Bnei Akiva of Los Angeles
06.2014 - Current
- Plan and coordinate banquet events serving 50–300 children per session.
- Oversee the preparation of baked goods, desserts, and full-course meals for events.
Classified Substitute, Food Service Worker I/II/III
Barstow Unified School District
09.2017 - 03.2022
- Maintained kitchen facilities and equipment to meet health and safety standards.
- Prepared and served meals while managing cashier duties and daily sales records.
- Conducted inventory, verified invoices, and maintained food and supply levels.
- Set up serving lines, managed food storage, and handled waste disposal.
Assistant Manager
Marie Callender’s Restaurant
02.1997 - 09.2017
- Oversaw daily operations, including scheduling, task assignments, recruiting, and E-Verify compliance.
- Conducted staff orientations, coaching, and safety training.
- Performed bookkeeping, budget preparation, and financial reporting.
- Managed holiday events, customer relations, and adherence to company policies.
- Served as Banquet Manager, coordinating event details, food and beverage service, and customer satisfaction.
Medical Assistant / Cast Technician
Children’s Ortho Urgent Care, Los Angeles
12.2010 - 06.2013
- Applied and repaired casts and splints; performed injections, phlebotomy, vital signs, and wound care.
- Removed sutures, dressed wounds, and supported clinical procedures.
- Scheduled appointments, maintained medical records, and completed administrative tasks using Microsoft Word and Excel.
Education
Medical Assistant -
American Career College
01.2010
Diploma - undefined
Hollywood High School
01.1997
Skills
- Strong communication, counseling, and documentation skills
- Proven ability to supervise, train, and motivate large teams
- Bookkeeping, forecasting, budgeting, and inventory management
- Excellent customer service and conflict-resolution abilities
- Bilingual: English & Spanish
- Proficient in Microsoft Word & Excel; accurate and efficient typing
- Knowledge of Health Department regulations
- HR experience, including E-Verify, interviewing, appraisals, scheduling, and training
- Strong administrative skills with event catering and coordination experience
- Comfortable working in fast-paced, high-pressure environments
Certification
- CPR & First Aid Certified
- Manager’s ServSafe Certified
Languages
Spanish
Timeline
General Manager
Popeyes Louisiana Kitchen
09.2024 - Current
Call Center Lead
Westland Real Estate Group
02.2022 - Current
Classified Substitute, Food Service Worker I/II/III
Barstow Unified School District
09.2017 - 03.2022
Banquet Events Coordinator
Bnei Akiva of Los Angeles
06.2014 - Current
Medical Assistant / Cast Technician
Children’s Ortho Urgent Care, Los Angeles
12.2010 - 06.2013
Assistant Manager
Marie Callender’s Restaurant
02.1997 - 09.2017
Diploma - undefined
Hollywood High School
Medical Assistant -
American Career College