Sara E. Smith
Crumbl
Florence,AL
Summary
Human Resources Specialist with strong background in recruitment, employee relations, and policy implementation. Supported organizational goals through effective talent management and conflict resolution. Excelled in communication and problem-solving.
2
Languages
16
Years of experience
Work History
HR Specialist
5 Years- Managed all aspects of hiring process, including creating job listings, screening candidates, scheduling and conducting interviews, and making final hiring decisions based on store needs.
- Implemented onboarding processes including sending out onboarding paperwork, scheduling and hosting orientation, approving and verifying I-9s and two forms of identification, adding any new hires to all required apps and systems, scheduling their start dates, and coordinating with store managers about new employee schedules.
- Approved and adjusted employee timecards.
- Monitored overtime usage in each location.
- Monitored sick and safe time and paid time off accrual and usage.
- Administered coaching forms and write-ups.
- Handled employee terminations to ensure compliance with organizational standards.
- Maintained and updated employee files, ensuring accuracy and compliance as employee roster changed.
- Resolved internal employee issues, fostering a positive work environment and addressing concerns promptly.
- Streamlined recruitment processes to enhance candidate experience and reduce time-to-hire.
- Analyzed HR metrics to identify trends and recommend proactive workforce solutions.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Promoted a culture of continuous improvement, encouraging staff to share innovative ideas for organizational growth.
- Resolved employee disputes with empathy and professionalism, maintaining a harmonious work environment.
- Advocated for staff members, helping to identify and resolve conflicts.
Catering and Event Coordinator
1 Year 7 Months- Achieved successful event execution across multiple venues within Southern Hospitality Holdings by coordinating catering services and client engagements.
- Enhanced customer experiences by meticulously planning events tailored to specific needs. Strengthened client relationships, contributing to increased customer loyalty and repeat business.
- Developed relationships with vendors to secure optimal services and pricing for event needs.
- Coordinated logistics for diverse events, ensuring seamless execution and guest satisfaction.
- Managed event timelines and budgets, ensuring adherence to project goals and objectives.
- Led a team of staff during events, delegating tasks to enhance operational efficiency.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
Local Store Marketer
1 Year- Oversaw local marketing efforts for Taziki's to drive customer acquisition and retention for both in-store and catering sales.
- Cultivated and maintained relationships with community members to enhance customer loyalty.
- Handled catering orders with precision, managing delivery and setup, and conducting post-event follow-ups to guarantee client satisfaction.
- Developed and implemented local marketing strategies to increase brand awareness and customer engagement.
- Coordinated promotional events aligning with community initiatives to drive foot traffic and sales growth.
- Collaborated with management to optimize in-store promotions, enhancing customer experience and satisfaction.
- Established partnerships with local businesses to create cross-promotional opportunities, expanding customer reach.
- Enhanced brand visibility within the local community by establishing strategic partnerships with nearby businesses.
- Facilitated regular community outreach events that fostered goodwill and raised awareness of the store''s offerings within the local area.
- Maximized revenue potential by identifying opportunities for cross-selling and upselling during customer interactions.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
Manager/Customer Service Representative
2 Years 4 Months- Demonstrated strong interpersonal and communication skills to ensure customer satisfaction and strong working relationships with all levels of management
- Achieved weekly and monthly quotas set by management.
- Used judgment and experience to determine customer’s credit creditworthiness based on the information provided
- Responsible for meeting weekly and monthly quotas set by management
- Engaged with local businesses and organizations to establish referral partnerships.
- Utilized strong interpersonal and communication skills to enhance customer satisfaction and foster positive relationships with management
- Networked within the community to gain referral business
- Supervised employees to complete daily tasks accurately.
- Utilized Roulette and Fusion software to enhance operational efficiency.
Delivery Expert/Customer Service Representative
6 Years 4 Months- Greeted customers and ensured satisfaction through attentive service
- Processed currency and credit transactions efficiently to maintain accuracy
- Handled currency and credit transactions quickly and accurately
- Processed customer pizza orders through telephone interactions
- Delivered pizzas promptly and accurately, ensuring customer satisfaction and adherence to quality standards.
- Managed delivery routes efficiently, optimizing travel time and fuel usage for cost-effective operations.
- Trained new team members on delivery procedures and customer service best practices to enhance team performance.
- Maintained vehicle cleanliness and compliance with safety regulations to uphold company image and safety standards.
- Resolved customer complaints effectively, reinforcing positive relationships and encouraging repeat business.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
Education
80 Hours (Coursework) - Undecided
Diploma - General Studies
- Honor Roll Freshman Year through Senior Year.
- Ranked in Top 10% of class
Skills
Verbal and Written Communication
Customer
Client
and Employee Relations
Community Networking
Team Management
HR policies and services
Conflict resolution tactics
Training
Applicant tracking
Recruiting
Onboarding and orientation
Microsoft Office Suite
Event planning
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
HR Specialist
Crumbl
08.2021 - Current
Catering and Event Coordinator
Southern Hospitality Holdings
01.2020 - 08.2021
Local Store Marketer
Tazikis Mediterranean Cafe
01.2019 - 01.2020
Manager/Customer Service Representative
Always Money
09.2016 - 01.2019
Delivery Expert/Customer Service Representative
Domino’s Pizza
06.2010 - 10.2016
University of North Alabama
80 Hours (Coursework) from Undecided
Wilson High School
Diploma from General Studies