Sara Fitchpatrick
Johnson City
Summary
Dynamic and results-driven professional with a strong work ethic and a positive attitude, previously at Carrol’s Corporation. Proven ability to enhance customer satisfaction and streamline operations, leveraging multitasking skills and expertise in inventory management. Committed to maintaining high standards of cleanliness and sanitation while fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Sodexo USA
Binghamton University
01.2020 - 08.2021
- Assisted in food preparation and service to ensure quality and hygiene standards.
- Maintained cleanliness of kitchen and dining areas, adhering to safety protocols.
- Operated kitchen equipment, including ovens and fryers, following operational guidelines.
- Collaborated with team members to efficiently manage food inventory and supplies.
Sales Associate
Kwik Fill
Apalachin, NY
12.2019 - 03.2021
- Oversaw daily sales operations, ensuring customer satisfaction and efficient service delivery.
- Trained and mentored new sales associates on product knowledge and best practices.
- Developed promotional strategies to increase product visibility and customer engagement.
- Analyzed sales data to identify trends and adjust inventory for optimal performance.
- Collaborated with management to implement process improvements for efficiency gains.
- Prepared deli products with attention to quality and presentation standards.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained cleanliness and organization of deli counter and storage areas.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on food safety regulations and operational procedures.
- Monitored inventory levels, ensuring timely restocking of popular items.
- Implemented process improvements that enhanced workflow efficiency in deli operations.
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Customer Service Representative
Chris Palmer State Farm Agency
Endwell
05.2014 - 10.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Facilitated client navigation of policy options to enhance comprehension of coverage benefits.
- Revamped claims processing by optimizing workflow and boosting operational efficiency.
- Conducted training sessions for new team members on system navigation and customer service best practices.
General Manager
Carrol’s Corporation (Burger King)
Binghamton, NY
06.2004 - 02.2013
- Directed daily operations, ensuring compliance with brand standards and operational efficiency.
- Implemented training programs to enhance staff performance and customer service quality.
- Analyzed sales data to develop strategies that improved profitability and reduced costs.
- Oversaw inventory management, optimizing supply chain processes for timely product availability.
- Led initiatives to enhance customer satisfaction, resulting in increased repeat business.
- Collaborated with regional management to align local strategies with corporate objectives.
- Conducted performance evaluations, providing feedback and identifying areas for employee development.
- Managed financial forecasting and budgeting, driving fiscal responsibility across all departments.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
High School Diploma -
Maine Endwell High School
Endwell, NY06.2004
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
Timeline
Food Service Worker
Sodexo USA
01.2020 - 08.2021
Sales Associate
Kwik Fill
12.2019 - 03.2021
Customer Service Representative
Chris Palmer State Farm Agency
05.2014 - 10.2018
General Manager
Carrol’s Corporation (Burger King)
06.2004 - 02.2013
High School Diploma -
Maine Endwell High School